SHANTEL LEE
Indianapolis,IN
Summary
Seasoned Operations Manager and competent leader with twenty four years of managerial experience applying exceptional planning and problem-solving abilities. Highly focused and results-driven in supporting and completing complex time-sensitive projects that require exemplifying organizational, interpersonal, and critical thinking skills. Equipped with excellent written, verbal, and conflict-resolution abilities that are imperative to result in client-focused service.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager/ Surety Agent
BARBARA ROACH BAIL BONDS, LLC
01.2001 - Current
- Acts as surety and liaison for corresponding with corresponding with indemnitors, defendants and court staff with bail bonding practices. Conduct criminal case audits, case management, and perform skip-tracing for a leading surety agency with a diverse clientele of over 30,000+
- Corresponds and prepares legal documents including petitions, motions, reinstatement requests, and indemnity contracts with all United States Superior Criminal Court offices.
- Maintains Quickbooks payroll system with secure handling of sensitive information during all stages of the payroll process.
- Reduces financial budgets effectively, consistently delivering time-sensitive projects within financial constraints.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitors problematic clients to assist in lowering risks of recidivism while building trustworthy client connections.
- Cultivate strong relationships with external partners and stakeholders to support business objectives.
- Implement comprehensive employee training to develop critical thinking skills, improve productivity, and maintain compliance with industry regulations.
Financial Specialist
ELECTRONIC MONITORING SERVICES, LLC.
04.2010 - 03.2012
- Managed the daily processing of all active/inactive/collection accounts for 8,000 customer base for a privatized post-release agency of Marion County Community Corrections
- Facilitated internal and external audits, generate daily AR reports, balance and process daily deposits
- Corresponded with all Indiana Superior criminal courts
- Educated intakes and current clients on best financial practices to assist in fulfilling program requirements
Education
BS Psychology - Cum Laude -
Indiana Institute of Technology
Indianapolis, IN 08.2009 - 05.2011
Skills
- Twenty four years of managerial leadership for a leading surety agency
- Staff Supervision & Team Building
- Case Management & Records Management
- Financial Management
- Policies and Procedures Implementation
- Customer Relations Specialist
Timeline
Financial Specialist
ELECTRONIC MONITORING SERVICES, LLC.
04.2010 - 03.2012
BS Psychology - Cum Laude -
Indiana Institute of Technology
08.2009 - 05.2011
Operations Manager/ Surety Agent
BARBARA ROACH BAIL BONDS, LLC
01.2001 - Current
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