SHANTEL MILLER
WALDORF,United States of America
Overview
6
6
years of professional experience
Work History
Administrative Support Specialist
National Organization Of Black Law Enforcement
Alexandria, VA
07.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sr. Business Operations Associate
TEKsystems
08.2022 - 06.2023
- Liaised with clients to provide status updates on accounts and projects.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Reviewed budget and sales reports and utilized findings to execute budget forecasting.
Sales Associate
TJX Companies
Waldorf, MD
09.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Server
PHO D'LITE, 3058 Waldorf Market Pl
Waldorf, MD
05.2019 - 08.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Hostess
ALL AMERICAN STEAKHOUSE
Waldorf, MD
11.2017 - 08.2018
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Education
Bachelor - English, Creative Writing
MORGAN STATE UNIVERSIT
Baltimore, MD05.2022
Skills
- Proficient in
- Microsoft Office (Word, Excel, and Powerpoint)
- Research
- Proofreading
- Creative thinking
- Critical thinking
- Attention to detail
- Verbal and Written Communication
- Teamwork
- Customer Service
- Time Management
- Presentations and Demonstrations
Timeline
Administrative Support Specialist
National Organization Of Black Law Enforcement
07.2023 - Current
Sr. Business Operations Associate
TEKsystems
08.2022 - 06.2023
Sales Associate
TJX Companies
09.2020 - 08.2022
Server
PHO D'LITE, 3058 Waldorf Market Pl
05.2019 - 08.2019
Hostess
ALL AMERICAN STEAKHOUSE
11.2017 - 08.2018
Bachelor - English, Creative Writing
MORGAN STATE UNIVERSIT