Summary
Work History
Education
Skills
Timeline
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Shantel Reid

Chesterfield ,Virginia

Summary

Guest -Oriented , driven professional with various experience from different jobs , As a person with strong communucation skills . l am passionate about providing upbeat and friendly services to our guest .

Work History

Retail Sales Associate Cashier

Tugboat inn
Boothbay Harbor, Maine
05 2024 - 08 2024
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Housekeeper

Tugboat inn
Boothbay Harbor, Maine
05 2024 - Current
  • Verified cleanliness and organization of storage areas and carts.
  • Clean checkout rooms for arrivals.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Customer Service Agent

Jaypeak resort
Jay , Vermont
11 2023 - 05 2024
  • Organize cash draw and work station
  • sale lift tickets to skiers
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Helped large volume of customers every day with positive attitude and focus

Education

Graduated ( Certificate) - Hospitality

Spot Valley High School
05.2014

Skills

  • Detail - Oriented
  • Computer literacy
  • problem solving
  • strong communication skills

Timeline

Retail Sales Associate Cashier

Tugboat inn
05 2024 - 08 2024

Housekeeper

Tugboat inn
05 2024 - Current

Customer Service Agent

Jaypeak resort
11 2023 - 05 2024

Graduated ( Certificate) - Hospitality

Spot Valley High School

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Shantel Reid