Hi, I’m
Shantel Sanchez
Brooklyn,NY
Summary
Passionate customer service specialist with 9+ years of experience. Results-driven professional, motivated to maintain customer satisfaction and contribute to company success. Outgoing, proactive and efficient with the ability to multi-task. Time management, detail-oriented, self directed team player. Ability to work under pressure. Strong organization skills.
Skills
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Point of sale operation
- Excellent customer service
- Product and service sales
- Relationship building
- Efficient and Detail-oriented
- Courteous with Strong Service mindset
- Upbeat and Positive personality
- Self-motivated
- Planning and Coordination
Work History
Savoi Latin BistroWilliamsburg, NY
Waitress/Bartender/Host
04.2022 - Current
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Consulted with managers to organize special events and promotions.
SephoraManhattan, NY
Sales Associate (Color Consultant)
06.2018 - 03.2020
Job overview
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Consistently received positive performance reviews from guests.
Don CoquiAstoria, NY
Host
01.2019 - 12.2019
Job overview
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Planned and executed guest parties by organizing menus, spaces and special requests.
Sports Medicine Orthopedic & RehabilitationAstoria, NY
Front Desk Receptionist
04.2015 - 12.2017
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Education
ABC Bartending School, 43 W 46th Street 6th Floor, New York, NY, 10036
from Bartending
06.2015
Williamsburg Charter Highschool, Williamsburg
High School Diploma
06.2014
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