Reimi Robinson
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience at Jinya, Ramen Bar, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction through effective communication and teamwork, while consistently increasing sales by recommending menu items. Skilled in cash handling and maintaining a clean, welcoming environment.
Overview
7
7
years of professional experience
Work History
Waitress/Bartender/Host
Jinya, Ramen Bar
2023.12 - Current
- Handled cash and processed payments accurately while maintaining a balanced register.
- Assisted in training new staff on menu knowledge and service protocols.
- Recommended menu items based on customer preferences and dietary restrictions, increasing sales opportunities.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Monitored wait times, providing accurate updates to guests for satisfaction.
- Resolved guest inquiries and concerns promptly, promoting positive dining experiences.
- Answered customer questions about hours, seating, and menu information.
Waitress
Sake Steakhouse and Sushi
2021.01 - 2023.09
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area, ensuring adherence to health and safety regulations.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Busser
Okko Ramen
2020.01 - 2020.03
- Collaborated with kitchen staff to ensure timely table turnover and service flow.
- Trained new bussers on proper sanitation procedures and efficient workflow practices.
- Monitored inventory levels of supplies, ensuring readiness for busy service periods.
Nanny
Yoko Liang
2019.01 - 2020.03
- Supervised daily activities, ensuring safety and engagement for children.
- Developed educational play routines to promote cognitive and social skills.
- Prepared nutritious meals, accommodating dietary restrictions and preferences.
- Maintained organized records of daily activities, health needs, and milestones.
- Assisted with light housekeeping duties as well as running errands.
Education
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Timeline
Waitress/Bartender/Host
Jinya, Ramen Bar
2023.12 - Current
Waitress
Sake Steakhouse and Sushi
2021.01 - 2023.09
Busser
Okko Ramen
2020.01 - 2020.03
Nanny
Yoko Liang
2019.01 - 2020.03
Kennesaw State University