Shantel Sessions

● Identified account aging issues, communicated to account holders and quickly resolved problems.

● Analyzed and reconciled general ledger accounts and prepared journal entries.

● Received and recorded cash, checks and transfers.

● Matched orders with invoices and recorded required information.

● Recorded debit, credit and account transactions in computerspreadsheets and databases.

● Prepared bank deposits by verifying and balancing receipts andsending cash and checks to banks.

● Reconciled computer reports with manually maintained ledgers.

● Performed bookkeeping and accounting consulting services.

● Accessed financial information to answer questions and gatherdetails about specific accounts.

● Classified and summarized financial data to compile and enter in financial records

● Handled bi-weekly payroll services for 47 employees.

• Perform data entry associated maintaining accurate and current loan information
• Manage telephone calls professionally, efficiently and in accordance with Caliber Home Loan policies and procedures.
• Knowledge of the Microsoft Office suite, including: Word and Excel.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Answered over 20+ calls per shift to meet fast-paced call center demands.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Detailed payment options and explained price, receipt and billing details to customers.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Responsible for receiving and/or dispatching incoming phone calls
• Helping & admitting patients
• Collects payments for copays and deductibles
• ER registrar
  
• Makes financial arrangements for patients and Collections
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.