Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantel Shaw

Lawton,OK

Summary

Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HCC - Hospitality Care Coordinator

Community Access, Inc
Lawton, OK
01.2023 - Current
  • Assessed safety risks associated with living environments or activities of daily living.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Take clients to and from hospital when sick or injured.
  • Able to sign consent for clients to receive treatment.
  • Stay with clients during the day or evening while hospitalized.
  • Engaged in outreach activities within the community to connect with potential employers.
  • Collaborated with other professionals involved in providing services to job seekers.
  • Provided assistance to job seekers in developing career goals and objectives.

HTS - Habilitation Specialist

Community Access, Inc
Lawton, OK
01.2022 - Current
  • Encouraged patient participation in therapeutic activities that enhance independence in home, work or community settings.
  • Monitored patients' progress towards their goals and adjusted plans accordingly.
  • Actively participated in Quality Improvement initiatives aimed at improving service delivery outcomes.
  • Maintained accurate documentation of services provided in accordance with agency policies and procedures.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Provided emotional support to family members during difficult times.

Job Coach

Community Access,
Lawton, OK
01.2018 - Current
  • Conducted individualized assessments of client abilities, interests, and needs.
  • Participated in training sessions related to job coaching best practices.
  • Identified barriers that prevent individuals from securing employment or advancing their careers.
  • Clients volunteered at various community agencies to check their interest areas.
  • Conducted sessions with clients to choose 3-5 agencies to continue volunteer jobs.

Education

Lift Training

Community Access, Inc.
Lawton, OK
04-2025

HCC - Hospitality Care Coordinator

Community Access, Inc.
Lawton, OK
03-2025

MAT Certified

Community Access, Inc.
Lawton, OK
05-2024

AED Certified

Community Access
Lawton, OK
05-2024

CPR Certified

Community Access
Lawton, OK
01-2024

Nursing Assistant

Montevista
Lawton, OK
02-2022

HTS - Habilitation Specialist

Community Access, Inc.
Lawton, OK
01-2018

High School Diploma -

MacArthur High School
Lawton, OK
05-2015

Skills

  • Patient assessment
  • Treatment planning
  • Care coordination
  • Safety evaluation
  • Customer service
  • Progress monitoring
  • Documentation accuracy
  • Quality improvement
  • Organizational skills
  • Time management
  • Medical terminology
  • Scheduling
  • Empathy and compassion
  • Patient education
  • Care planning
  • Policy adherence

Certification

  • AED Certified
  • MAT Certified
  • CPR Certified

Timeline

HCC - Hospitality Care Coordinator

Community Access, Inc
01.2023 - Current

HTS - Habilitation Specialist

Community Access, Inc
01.2022 - Current

Job Coach

Community Access,
01.2018 - Current

Lift Training

Community Access, Inc.

HCC - Hospitality Care Coordinator

Community Access, Inc.

MAT Certified

Community Access, Inc.

AED Certified

Community Access

CPR Certified

Community Access

Nursing Assistant

Montevista

HTS - Habilitation Specialist

Community Access, Inc.

High School Diploma -

MacArthur High School

Similar Profiles

CREATE PROFILE