Shantel S. Ingram
Upper Darby,PA
Summary
Demonstrated achiever with exceptional knowledge of customer service. Skilled at learning new concepts quickly and willing to undertake additional training that will assist in achieving organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Aircraft Cabin Cleaner
Prospect
03.2025 - Current
- Cleaned aircraft cabins efficiently, ensuring adherence to safety and quality standards.
- Inspected cabin areas for cleanliness, reporting issues to supervisory staff as needed.
- Utilized specialized cleaning equipment and chemicals to maintain high hygiene levels.
- Collaborated with team members to execute cleaning schedules effectively and timely.
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
Call Center Supervisor
Itel Business Processing Outsourcing
07.2021 - 08.2022
- Managed a team of 15 customer care representatives daily
- Reviewed all inbound and outbound calls between each Customer Care Representative and customer on a daily basis
- Trained all Customer Care Representatives on company policies and procedures, Rules and regulations, and industry best practices to ensure compliance
- Mentored and coached staff at the supervisory and customer care level to achieve retention goals monthly
- Problem-solved escalated customer concerns to ensure a positive outcome for the consumer.
- Maintained customer service feedback at 90 percent or higher monthly
- Lead my assigned team to achieve monthly sales goals for 12 consecutive months
Outbound Sales Consultant
B2B Sales Associates
06.2023 - 01.2021
- Company Overview: Totally Synced Sales Force
- Outbound Sales Consultant working directly with business customers to obtain the compatible digital point-of-sales (POS) system necessary to improve operations.
- Worked with each business client from initial purchase through full installation, training and activation of POS to ensure peak performance.
- Maintained all assigned business accounts to ensure long-term customer relationship with the clients
- Provided solutions to clients POS challenges. Retrain staff as needed.
Accountant Associates
VXI
01.2020 - 01.2021
- Provide quality customer service
- Recommend tailored products
- Capitalize on all sales possible
Sales Specialist
Alorica
01.2019 - 01.2020
- Provide quality customer service
- Recommend tailored reservation
- Capitalize on all sales possible
Operation Clerk
Johnson's Petroleum Gas Station
01.2016 - 01.2017
- Provide quality customer service
- Cashing of goods selected
- Checking off cash register
Education
CITY & GUILDS Certification - Food Preparation (Level 1)
Institute of International Recognition Qualification
01.2017
CITY & GUILDS Certification - English Language
Institute of International Recognition Qualification
01.2016
High School - Theatre Arts, Physical Education
Charlie Smith High School
01.2010
Skills
- Microsoft Office
- Social Media
- Communication Skills
Timeline
Aircraft Cabin Cleaner
Prospect
03.2025 - Current
Outbound Sales Consultant
B2B Sales Associates
06.2023 - 01.2021
Call Center Supervisor
Itel Business Processing Outsourcing
07.2021 - 08.2022
Accountant Associates
VXI
01.2020 - 01.2021
Sales Specialist
Alorica
01.2019 - 01.2020
Operation Clerk
Johnson's Petroleum Gas Station
01.2016 - 01.2017
CITY & GUILDS Certification - Food Preparation (Level 1)
Institute of International Recognition Qualification
CITY & GUILDS Certification - English Language
Institute of International Recognition Qualification
High School - Theatre Arts, Physical Education
Charlie Smith High School
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