Shantel Smith
Centralia,WA
Summary
Detail-oriented Certified Medical Assistant with 10+ years supporting patients in clinical and front desk settings. Skilled in intake, rooming, Epic charting, specimen handling, and point-of-care testing. Known for compassionate patient education, clear communication, and dependable workflow support.
Overview
27
27
years of professional experience
Work History
Certified Medical Assistant
Providence Health & Services
Centralia, Washington
08.2016 - Current
- Supported patient intake, vital sign collection, and rooming processes across Providence Health & Services clinics.
- Prepared exam rooms and sterilized equipment in line with Providence infection control standards.
- Assisted providers during examinations and procedures, enhancing patient education and care.
- Collected specimens and completed point-of-care testing per clinic protocols.
- Maintained examination room cleanliness by stocking supplies and properly disposing of materials, supporting infection control.
- Educated patients about medications, procedures and physician's instructions.
- Answered patient calls promptly and directed inquiries to the appropriate department.
- Managed inventory of medical supplies to ensure optimal stock levels, facilitating uninterrupted patient care. of medical supplies ensuring adequate stock levels were maintained at all times.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
Front Desk Receptionist
Lucky Eagle Casino & Hotel
Rochester, Washington
03.2012 - 05.2014
- Greeted Lucky Eagle Casino & Hotel guests with professional front desk service.
- Checked in guests, issued key cards, and verified room reservations.
- Processed check-outs, reviewed folios, and handled payment transactions.
- Answered phones, routed calls, and shared hotel information with guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Caregiver
Area Agency on Aging-Lewis, Mason, Thurston
Rochester, Washington
06.2003 - 08.2011
- Prepared meals and assisted with nutrition needs for aging clients at home.
- Reminded clients about medications and scheduled health appointments.
- Transported clients to medical visits, errands, and community services.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with ambulation by providing support during transfers from bed to chair or a wheelchair.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Front Desk Receptionist
Tyack Dental Group
Clatskanie, Oregon
01.2000 - 05.2003
- Greeted patients and managed front desk operations for dental office visits.
- Collected forms and maintained organized files for dental office documentation.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Education
Associate of Applied Science - Medical Assisting
Centralia College
Centralia, WA06-2016
Skills
- Epic charting
- Vital signs
- Point-of-care testing
- Medical terminology
- Patient intake
- Appointment scheduling
- Infection control
- Specimens collection and processing
- Patient documentation
- Telephone etiquette
- Workflow organization
- Patient education
- Safety compliance
- Multitasking and organization
Timeline
Certified Medical Assistant
Providence Health & Services
08.2016 - Current
Front Desk Receptionist
Lucky Eagle Casino & Hotel
03.2012 - 05.2014
Caregiver
Area Agency on Aging-Lewis, Mason, Thurston
06.2003 - 08.2011
Front Desk Receptionist
Tyack Dental Group
01.2000 - 05.2003
Associate of Applied Science - Medical Assisting
Centralia College