Shantel Munroe
Queens Village,NY
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and sales growth at Nordstrom. Expert in money handling and fostering customer relations, demonstrated through innovative team training and strategic operations improvements. Achieved notable increases in efficiency and service quality, leveraging product and service knowledge alongside exceptional team motivation skills.
Overview
9
9
years of professional experience
Work History
Logistic Assistant Manager
Nordstrom
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
Stock Associate
Target
04.2018 - 11.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
- Managed inventory storage in clean and organized fashion.
Cashier
DSW
10.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Business
Willingboro High School
Willingboro, NJ06.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Growth
- Customer Service
Timeline
Logistic Assistant Manager
Nordstrom
12.2020 - Current
Stock Associate
Target
04.2018 - 11.2020
Cashier
DSW
10.2015 - 03.2018
Business
Willingboro High School