Shantel Titus
Montego Bay,,Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Agent
Niwago Management
Montego Bay, Jamaica
08.2024 - Current
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
Customer Service Representative
Segoso Caribbean
Montego Bay, Jamaica
06.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier/Front Store Clerk
Freeport Top Up Shop
09.2017 - 07.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Education
Associate of Applied Science - Elderly Care Assistant and Geriatric Nursing
Distinction College
Ocho Rios, Jamaica07-2023
Skills
- Billing and collections best practices
- Repayment negotiations
- Debt management
- Cash Register Operation
- Conflict Resolution
- Documentation
- Adaptive team player
- Customer Service
Certification
- ABE Endorsed programme in Diploma in Elderly Care Assistant - July 2023
- Diploma in Healthcare (Geriatric Nursing) - April 2023
Languages
English
Native/ Bilingual
Affiliations
Reading
References
References available upon request.
Timeline
Collections Agent
Niwago Management
08.2024 - Current
Customer Service Representative
Segoso Caribbean
06.2022 - 04.2024
Cashier/Front Store Clerk
Freeport Top Up Shop
09.2017 - 07.2018
Associate of Applied Science - Elderly Care Assistant and Geriatric Nursing
Distinction College
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