Shantel Tucker
Jonesboro,GA
Summary
Dynamic and adaptive professional with a proven track record at Mutual Of Omaha, excelling in customer service and data entry expertise. Skilled in Microsoft Office and adept at engaging diverse audiences, I consistently deliver exceptional support and resolve complex issues, demonstrating strong organizational abilities and critical thinking skills. While always keeping empathy and a smile in my heart.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Care Analyst I
Mutual Of Omaha
11.2022 - Current
- Delivered outstanding customer support through inbound and outbound calls.
- Researched and assessed data to determine optimal caller assistance.
- Communicate with coworkers through Teams.
- Maintain up-to-date client profiles with any modifications.
- Documented client policies including call summaries.
- Handled high call volumes efficiently in a busy call center.
- Switch seamlessly between various platforms.
- Processed payments efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer service issues in a professional manner while following departmental guidelines.
Claim Processing Specialist
Change Healthcare
Atlanta, GA
06.2021 - 11.2022
- Adhered to ethics, privacy, and compliance policies.
- Adjust claim details in compliance with relevant agencies and actions.
- Updates internal database daily with contact details and application requirements for select members of the applicant group.
- Verified internal database fields for medical conditions, third-party contacts, employment data, and salary details.
- Handled mail correspondence and documented critical information.
- Scan/upload time sensitive data and documents from multiple sources into appropriate members cases into a centralized system.
- Sorted and opened incoming mail, determining appropriate action.
- Provide general office support, basic computer work, copying and miscellaneous filling.
- Analyzed customer data to ensure accuracy of claim information.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Updated internal databases with relevant information regarding individual claims.
- Adhered to departmental procedures and guidelines when processing claims.
Lead Kiosk Agent
AEZ Car Rental
Atlanta, GA
08.2012 - 05.2021
- Trained and developed new employees in customer service functions.
- Perform vehicle inspections.
- Support and advise customer with transportation rentals, returns, and cancellations.
- Maintain daily inventory and negotiate rental contracts.
- Reviewed overdue/due-back and location performance reports to recommend corrective actions.
- Collected necessary details from driver licenses and customers for contract preparation.
Human Resources Clerk
Dollar Thrifty Car Rental
Atlanta, GA
04.2002 - 08.2012
- Entered demographic data for new applicants into the database.
- Supported interview scheduling and onboarding processes.
- Oversee completion of background verifications and drug tests.
- Reviewed documentation meticulously to identify inaccuracies and ensure completeness.
- Maintained, interpreted, distributed, and presented policy and procedure manuals and other communications as directed.
Education
Bachelor’s - Health and Human Services
The University of Arizona Global Campus
Chandler, AZ11.2020
Skills
- Customer service
- Detail-Oriented Data Input
- Microsoft Office
- Teams
- Word
- Customer Service Call Center
- Active listener
- Strong Organizational Abilities
- Understanding of Personal Computers
- Skilled in Microsoft Office
- 20 Words Per Minute Typing Ability
- Scanning
- Numeric filing skills
- Data Entry Expertise
- Exceptional written and verbal communication skills
- Team player
- Energetic
- Adaptive
- Self-motivated
- Multi-tasking abilities
- Eagerness to Learn New Applications
- Critical Thinking Skills
- Attention To Detail
- Proficient in Engaging Diverse Audiences
- Dependable Performer
- Confident
Personalstatement
Always keep empathy and a smile in your heart
Certification
Georgia Insurance License, 03/31/25, This insurance license is for Life Insurance in the state of Georgia.
Additionalinformation - Skillssummary
- 4 years of retail management experience
- Scanning
- Numeric
- Exceptional written and verbal communication skills
- Team player
- Energetic
- Great organizational skills
- Self-motivated and multi-tasking abilities
- Desire to learn new applications and databases
- Strong problem solving/analytical skills
- Detail oriented
- Adept at explaining topics to a variety of employees at diverse levels and management
- Reliable
- Confident
- Committed to professional standard
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Care Analyst I
Mutual Of Omaha
11.2022 - Current
Claim Processing Specialist
Change Healthcare
06.2021 - 11.2022
Lead Kiosk Agent
AEZ Car Rental
08.2012 - 05.2021
Human Resources Clerk
Dollar Thrifty Car Rental
04.2002 - 08.2012
Bachelor’s - Health and Human Services
The University of Arizona Global Campus