SHANTEL WHITE
Grand Prairie
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
17
17
years of professional experience
Work History
Bartender
DGS
Dallas
05.2024 - Current
- Prepared and served a variety of beverages to diverse clientele.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Assistant Manager
Hilton Bar and Grill
Springfield
03.2021 - 02.2024
- Supervised daily operations to ensure high service quality and efficiency.
- Managed staff scheduling and allocation for optimal coverage and productivity.
- Trained new employees on company policies and customer service standards.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty retention.
Server/ Bartender
Cafe 44
Alexandria
04.2018 - 03.2020
- Served as a hospitable and fast-working bartender in a fast-paced environment.
- Worked as a flexible server during overflow periods.
- Promptly address customer service issues and refer patrons to management when necessary
- Assist with special events as needed
- Contribute to team effort by accomplishing related results as needed
Server/Bottle Service
SAX DC
Washington
08.2014 - 03.2018
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
- Maintained a neat, organized, and safe working environment.
- Worked well in a fast-paced environment.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
Server
Cuba Libre
Washington
01.2011 - 10.2013
- Handled food with sanitation and safety in mind.
- Made suggestions to customers based on preferences and allergies.
- Passed food orders through to kitchen staff clearly and quickly.
- Remained up-to-date on the latest food trends and industry happenings.
- Worked well independently as well as collaboratively.
Server/Bartender
Recess Lounge
Washington
10.2010 - 01.2013
- Settled any customer disputes in a professional and pleasant manner.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Hostess/Server/Barista
Neighborhood Restaurant Group
Alexandria
10.2008 - 12.2010
- Provided the highest level of customer service at every shift.
- Adhered to all sanitation and health guidelines.
- Brought forth a genuine interest in food and beverages.
- Continually adapted and excelled in a fast-paced environment.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
Education
Journalism And Mass Communication
Norfolk State University
Norfolk, Virginia, VASkills
- Ability to Work in a Team
- Communication
- Fast Learner
- Bartending
- Customer Service
- Inventory management
- Cash handling
- Staff training
- Customer relationship management
- Event coordination
Timeline
Bartender
DGS
05.2024 - Current
Assistant Manager
Hilton Bar and Grill
03.2021 - 02.2024
Server/ Bartender
Cafe 44
04.2018 - 03.2020
Server/Bottle Service
SAX DC
08.2014 - 03.2018
Server
Cuba Libre
01.2011 - 10.2013
Server/Bartender
Recess Lounge
10.2010 - 01.2013
Hostess/Server/Barista
Neighborhood Restaurant Group
10.2008 - 12.2010
Journalism And Mass Communication
Norfolk State University