Shantel Williams
Ocala,Florida
Summary
Dedicated professional with over 20 years of excellent customer service experience looking for a career. I enjoy working with numbers, deadline management, creating reports and effective communication with management, vendors, and clients. Looking for a role where I can leverage my passion for typing, commitment to accuracy and strong interpersonal skills on a daily basis. Equally committed to fostering positive business relationships as I am to ensuring a smooth execution of tasks from start to finish.
Overview
13
13
years of professional experience
Work History
High School Teacher
First Assembly Christian School
08.2023 - 05.2024
- Assist 9th graders with their online classes
- Oversee study hall by assisting students with school work, and checking their grades to keep them on track
- Create lesson plans and follow through
- Encourage interdisciplinary instruction according to school policy, curriculum standards, and educational needs
- Motivate students to push for outstanding achievement in all they do
- Collaborate, communicate, and cooperate with school staff, parents/guardians and students to serve in the best interest of students
- Complete curriculum development for personal growth
Executive Administrative Assistant
Car Wash Solutions of Florida, Inc.
Ocala, Florida
10.2021 - 10.2023
- Collaborated with owner, partners, and staff to ensure a smooth daily flow for projects, service, and chemical department
- Assisted in creating chemical packing slips, and assisted with inventory
- Completed follow-up inquiries on missing shipments
- Answered phones to ensure a positive experience for callers by setting the tone
- Completed data entry for receipts daily, between 50 to 250 receipts and produced weekly per diem reports
- Matched receipts to the expenses in QuickBooks
- Used Hubdocs, QuickBooks, Greenback, Corrigo, Wex, and Google Suite, and Adobe
- Performed detective work to ensure employees are utilizing per diem accordingly
- Completed project reports on Thursday & Friday
- Assisted with Accounts Receivable as needed
- Received all incoming mail/checks on a daily basis and deposits monies remotely through online banking
- Printed out completed work orders and distributed them daily to appropriate departments
- Set up hotel rooms, flights/travel arrangements for management and staff as needed
Administrative Assistant
Steve Allen Construction
Ocala, Florida
03.2021 - 09.2021
- Worked closely with QuickBooks, inputting bills, & invoices, making sure credits and A/P balance
- Add new staff, clients and vendors run reports via QuickBooks and cross check them with noted reports via Excel spreadsheets
- Tracked and submitted employee timesheets for review with management and assist in payroll through QuickBooks
- Assisted in financial activities including Profit & Loss statements and management reports
- Organize and maintain filing, document management systems by coordinating, archiving, and purging files
- Directed customer communication to appropriate department personnel via phone, Outlook or Skype
- Monitored personnel records by taking note of staff vacation time, sick days, and personal days
- Used Indeed, Craigslist, and Facebook for talent recruitment
Business Owner/Manager
Green Clean or Customize, LLC
Ocala, Florida
07.2019 - 03.2021
- Maintained daily schedule
- Effectively communicated with staff and clients
- Inventory management
- Prioritized tasks by using management skills to effectively clean the homes of client’s
- Pay attention to details in client's home for cleaning supply and special care purposes
- Set pricing structures according to market analytics and emerging trends
- Assess, optimize and elevated operations to target current and expected demands
- Analyze client business needs and assisted in determining appropriate resources and strategies
- Oversee staff hiring, initiating new training and scheduled processes to streamline operations
Patient Care Advisor
Alphanumeric Systems, Inc., GlaxoSmithKline
Raleigh, NC
04.2018 - 06.2019
- Worked remotely as a liaison between GSK and its consumers to include Health Care Provider's
- Received and direct incoming calls
- Follow standard operating procedures which includes legal verbiage and documentation requirements
- Document and record Adverse Events
- Work as a team player to achieve optimal daily goals
- Offer solutions to standard problems within the phone calls
- Make sample orders and track sample shipments
- Assist in coupon requests
Medical Assistant
Western Wake Wellness Pediatrics
Cary, NC
07.2017 - 01.2018
- Roomed patients consecutively every 5-15 minutes over an 8 hour shift
- Administered vaccines and recorded information in the state registry
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Performed routine tests such as urine dip stick, vision and hearing tests
- Conducted patient interviews gathering past and present health history and get vital signs
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
Clinical Secretary/ Nursing Assistant
WakeMed Cary Hospital
Cary, NC
02.2014 - 07.2017
- Roomed patients consecutively every 5-15 minutes over an 8 hour shift
- Provided administrative services as well as nursing care to a busy 32 bed hospital unit
- Assisted in the admissions and discharges of patients on nightly bases, having as many as 22 admissions in a night
- Placed limited orders for nursing staff such as labs, supplies and patient meals
- Recorded vital signs and documented patient ADL's and I&O's
- Collected urine samples, stool specimens and blood sugar samples from patients
- Assisted nursing staff with procedures and patients with any needs during their stay
- Kept record of refrigerator temperatures for medications and food items
Bidding Specialist
Complete Property Restoration
Cary, NC
10.2011 - 10.2013
- Worked with a property preservation service providing comprehensive asset management solutions for vacant, pre-foreclosure, post-foreclosure and REO properties
- Provided administrative/financial support to clients, vendors and management
- Worked with finances to include contractor payroll, client invoicing
- Competitively bid on property with the client
- Reviewed costs, expenses and revenues associated with construction projects for the company during the bidding processes
- Monitored daily work and created in-depth spreadsheets for tasks to be completed by employees
- Assisted with interviewing, hiring and training new employees
- Assisted in planning, coordinating and managed training projects and team meetings
- Demonstrated leadership by making improvements to work processes
Education
Associates in Applied Science (AAS) in Business Administration and Human Resource Management -
Wake Technical Community College
Raleigh, NC05.2011
Skills
- Spreadsheet tracking
- Information confidentiality
- Social Media Management
- Report Generation
- Office Management
- Expense Reporting
- File Management
- Meeting Support
- Maintaining Schedules
- Project Oversight
- Strategic Planning
Timeline
High School Teacher
First Assembly Christian School
08.2023 - 05.2024
Executive Administrative Assistant
Car Wash Solutions of Florida, Inc.
10.2021 - 10.2023
Administrative Assistant
Steve Allen Construction
03.2021 - 09.2021
Business Owner/Manager
Green Clean or Customize, LLC
07.2019 - 03.2021
Patient Care Advisor
Alphanumeric Systems, Inc., GlaxoSmithKline
04.2018 - 06.2019
Medical Assistant
Western Wake Wellness Pediatrics
07.2017 - 01.2018
Clinical Secretary/ Nursing Assistant
WakeMed Cary Hospital
02.2014 - 07.2017
Bidding Specialist
Complete Property Restoration
10.2011 - 10.2013
Associates in Applied Science (AAS) in Business Administration and Human Resource Management -
Wake Technical Community College
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