Shantel Woods
Hebron,USA
Summary
Experienced compliance professional specializing in data analysis and risk assessment. Skilled in documentation review to ensure regulatory compliance and enhance operational efficiency. Collaborative team player focused on ethical conduct and effective task distribution
Overview
11
11
years of professional experience
Work History
KYC Business Approval Analyst
Citibank
Florence, KY
02.2022 - Current
- Conduct detailed reviews of KYC records for business approval
- Provide a final check, feedback, and guidance to KYC analysts
- Collaborate with internal units to ensure due diligence
- Ensure all information and documentation comply with local regulation and Citi standards.
- Update and review forms according to local regulation requirements, and work with Compliance to expedite documentation reviews, providing clarification as needed.
- Perform KYC tasks, including monitoring and tracking of KYC records, and Appendix readiness, assisting with the development and execution of action planning for expiring records.
- Organize weekly meetings on sustainability and remediation
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
- Maintained and analyzed daily performance data in Excel for Business Approver Card and Retail groups, supporting strategic decision-making and operational efficiency.
- Consistently managed and assigned daily tasks to the Cards Business Analyst team, ensuring equitable distribution of work, and efficient workflow to meet operational demands.
- Mediated and resolved team disputes, fostering a collaborative work environment, and improving team cohesion.
- Successfully resolve escalated Servicemembers' Civil Relief Act (SCRA) inquiries, ensuring adherence to federal regulations.
Compliance AML KYC Analyst
Citibank
Florence, KY
07.2019 - 03.2022
- Responsible for collecting information required within 90 days of onboarding and conducting targeted research and analysis on Bankcard and Citi Retail Services for both Consumer and Commercial accounts
- Guarantee all information and documentation is in compliance with Citi and global standards
- Collect and analyze data in accordance with all associated parties to ensure timeliness and accuracy for each review
- Formulate findings and appropriately asses risk based on an analytical analysis of each account
- Handle feedback and/or appeals related to customer outreach processes
- Work with business leaders where necessary to assist in resolution as needed
- Participate in periodic discussions across multiple business partners to offer input to enhance quality and productivity opportunities within the unit.
- Discover and document issues/impacts and work with stakeholders to recommend appropriate solutions
- Participate and execute policy changes, new business initiatives within Citi KYC roll out and act as a Subject Matter Expert for the processes supported within the team.
- SaRs Narrative writing experience
- Fraud SaRs Quality Control analyst experience
Credit Operations Escalations Supervisor
Citibank
Florence, KY
06.2017 - 07.2019
- Worked under little to no direct supervision
- Diffused tense customer interactions while assisting in resolving complex complaint files
- Proficient in systems such as (but not limited to) G360, Lexis Nexis, FDR, Host, Pega, Eclipse, Sawgrass, Credit Initiation, Optimizer, and Cognos
- Underwrite credit card application approvals up to 50k
- Communicated with Sr. Supervisor by providing guidance to all levels of staff regarding operating procedures
- Managed daily inventory reports on behalf of multiple lines of businesses for senior leaders
- Evaluated equipment and/or staff resource allocation to help identify process gaps that may impact department workflow for Branded/Business Cards, Costco, BBY, and THD Portfolios
- Attended meetings/conference calls as required and serves as a subject matter expert for teams supported
- Interacted with all levels of managers, internal departments, and external clients to identify trends that may impact business operations
- Thoroughly reviewed and investigated customer initiated complaints to determine the validity, and provide in-depth follow up action
- Delivered coaching and feedback to employees when the need is identified
- Provided assistance with procedural questions to ensure consistency within the department
Credit Operations Specialist
Citibank
Florence, KY
07.2015 - 06.2017
- Utilized good judgment and understanding of regulatory guidelines and company policy to make good credit
- Proactively reviewed accounts while adhering to strict laws, quality control processes and regulations
- Analyzed credit bureau reports, calculate financial ratios, interpret data and organize information
- Made recommendations for process improvements to managers when needed
- Maintained a strong attention to detail to ensure efficient support to an expansive and/or diverse array of products and services
- Committed to treating clients and teammates with the utmost integrity and respect
- Procedural Team Lead for the Department Reference Guide
- Served as a Subject Matter Expert for Credit Operations
- Assisted with the training of the new hires to the department
- Reviewed work by the new hires of the business and provided feedback to ensure the accuracy of department policies and procedures
- TSP training assistant
- Training Quality Reviewer
Education
Bachelor of Arts - Sports Management
Midway University
Midway, KYSkills
- Forward thinking
- Organizational skills
- Analytical skills
- Prioritization
- Compliance expertise
- Complex issue resolution
- Leadership
- Time management
- Team orientation
- Communication
- Self-starter
- Resilience
- Compliance
- Risk assessment
- Data analysis
Timeline
KYC Business Approval Analyst
Citibank
02.2022 - Current
Compliance AML KYC Analyst
Citibank
07.2019 - 03.2022
Credit Operations Escalations Supervisor
Citibank
06.2017 - 07.2019
Credit Operations Specialist
Citibank
07.2015 - 06.2017
Bachelor of Arts - Sports Management
Midway University