Shantel H. Kukula
Hopkinton,MA
Summary
Professional and knowledgeable Entrepreneur versed in Administrative Support and Customer Service. Highly efficient and accurate with strong problem solving and communication skills
Overview
4
4
years of professional experience
Work History
Permanent Makeup Artist
Studio 33
08.2023 - 03.2025
- A beauty artist, using tattooing techniques to create semi-permanent makeup.
- Performed corrective procedures to improve the appearance of previous permanent makeup applications.
- Attended professional development workshops to continuously refine my skills as a Permanent Makeup Artist.
- Established a loyal clientele base by delivering consistent, high-quality results for various permanent makeup services.
Urgent Care
Mass General Brigham
09.2024 - 12.2024
- Prioritized urgent care needs by efficiently triaging incoming patients seeking immediate attention or assistance from healthcare providers.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Inbound Call Center Agent
Apple One
09.2022 - 12.2023
- Handled high volume of inbound calls per PAPA Members and PAPA Pals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions regarding enrollments, and visits.
Patient Registration Representative
Covid Clinic
01.2021 - 09.2022
- Perform all duties within HIPAA regulations
- Create labels for testing; labs, process patients results, monitor inventory
- Register patients, confirm eligibility and verify insurance benefits
- Setup and breakdown equipment on site
Education
Dental Assisting - Program
College of Marin
Novato, CA05.2013
Associate of Arts -
Santa Rosa Junior College
Santa Rosa, CA01-2008
Timeline
Urgent Care
Mass General Brigham
09.2024 - 12.2024
Permanent Makeup Artist
Studio 33
08.2023 - 03.2025
Inbound Call Center Agent
Apple One
09.2022 - 12.2023
Patient Registration Representative
Covid Clinic
01.2021 - 09.2022
Dental Assisting - Program
College of Marin
Associate of Arts -
Santa Rosa Junior College
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