Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Wyles

Pocatello,ID

Summary

Dynamic Permanent Makeup Artist and School Owner with a proven track record in marketing and client satisfaction, enhanced by a creative vision and effective leadership. At Nathan Layne Institute, I leveraged active listening and innovative promotion strategies to significantly boost engagement and loyalty. Specializes in analytical problem-solving and fostering professional networks to drive business success.

A professional with a knack for completing detailed tasks efficiently and productively. Possess specialized skills in microblading, color theory, and skin anatomy understanding. Excel at communication, adaptability, and sensitivity towards client needs and preferences, ensuring each procedure meets individual expectations with precision and care. Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Permanent Makeup Artist

Self Employed Web
Pocatello, Idaho
08.2024 - Current
  • Operated cash registers to receive payments from patrons.
  • Maintained counter hygiene standards with sanitized display units, tools and testers.
  • Performed skin analysis to evaluate skin condition and pigmentation levels.
  • Developed and executed marketing strategies to promote permanent makeup services.
  • Managed financial transactions and records using QuickBooks to ensure accurate bookkeeping.
  • Managed public relations to enhance brand visibility and client engagement.
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.

Instructor

Nathan Layne Institute
Pocatello, Idaho
11.2023 - 10.2024
  • Attended meetings, training and activities to enhance skills and credentials.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Assessed student progress through quizzes, tests, and projects.
  • Integrated technology into classroom instruction to enhance learning outcomes.
  • Monitored student behavior in order to maintain an effective teaching environment.
  • Performed assessments focused on long and short-term student needs to develop individualized education program.
  • Prepared and graded subject tests for students.
  • Demonstrated strong organizational skills to effectively manage classroom activities and resources.
  • Exhibited strong leadership skills to guide and mentor students effectively.
  • Ensured timely arrival for all scheduled classes.
  • Demonstrated strong work ethic in delivering high-quality instruction.

Campus Cashier

Utah State University, USU
Blanding , UT
12.2022 - 06.2023
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Worked closely with front-end staff to assist customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customers' questions and provided information on store procedures or policies.

Permanent Makeup School Owner

Self Employed Web
Erie , Colorado
09.2017 - 12.2022
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created marketing campaigns to attract new customers.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed market trends to identify new business opportunities.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized events such as trade shows and conferences.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed comprehensive curriculum for permanent makeup training.
  • Secured state approval for the Permanent Makeup School through Colorado.

Education

Associate of Science - General Studies

Utah State University
Logan, UT
12-2023

Skills

  • Analytical Problem-Solving
  • Active listening
  • Decision-making
  • Marketing and promotion
  • Patience and perseverance
  • Creative vision
  • Portfolio development
  • Infection control practices
  • Client follow-up communication
  • Appointment scheduling
  • Professional networking
  • Written communication
  • Time management
  • Organization
  • Organization and time management
  • Quality assurance
  • Critical thinking
  • Verbal communication
  • Leadership
  • Friendly, positive attitude

References

References available upon request.

Timeline

Permanent Makeup Artist

Self Employed Web
08.2024 - Current

Instructor

Nathan Layne Institute
11.2023 - 10.2024

Campus Cashier

Utah State University, USU
12.2022 - 06.2023

Permanent Makeup School Owner

Self Employed Web
09.2017 - 12.2022

Associate of Science - General Studies

Utah State University

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Courtney Wyles