Shantell Felix
Allentown,Pennsylvania
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
EPGI – Eastern Pennsylvania Gastroenterology and Liver Specialists, P.C.
06.2023 - Current
- Facilitated onboarding and pre-employment processes – job postings, pre-employment screenings, new employee setup, orientation
- Assisted with implementation of iSolved ATS on all levels resulting in successful implementation and utilization
- Prepared and send physical correspondence as necessary for management team, employment verification, FMLA, LOA, benefit and payroll inquiries
- Assisted in the preparation of reports such as Job Tracking, Employee Turnover, Clinical Licenses
- Monitor and update benefits sites for employee changes
- Reconcile benefits invoices with payroll deduction reports for accuracy
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Onsite Supervisor
Peoplelink Staffing Solutions
07.2021 - 03.2023
- Completed weekly payroll and addressed payroll questions for temporary employees
- Followed Worker's Comp procedures including follow-up with temporary employees
- Served as a first point of contact for temporary employees and clients regarding all HR issues and concerns
- Onboarded temporary employees into ATS and Updated employee records as needed using Avionte Bold, including any issued disciplinary action
Administrative Partner
Lehigh Valley Health Network
01.2021 - 07.2021
- Utilized Epic software to manage patient charts to meet medical records requirements and record daily patient flow activities
- Copied, scanned, faxed, and labeled patient paperwork accordingly
- Communicate with nursing staff about admissions, discharges, transfers, and patient changes
Customer Service Representative
Optum Health
09.2018 - 12.2020
- Evaluated customer information to explore issues, and propose solutions
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Assisted call-in customers with questions and billing
Assistant Manager
Furniture and Beyond
09.2017 - 12.2018
- Hosted daily meetings for recap of daily tasks with team members to ensure efficiency throughout day
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Directed and held staff responsible for meeting business goals
Human Resources & Office Assistant
Furniture and Beyond
11.2014 - 09.2017
- Managed and monitored cash intake and deposit records
- Delivered messages as necessary and communicated frequently with business owner
- Maintained and scheduled complex calendars when scheduling meetings for owner
Education
High School Diploma -
Parkland High School
06.2016
Skills
- Personnel Management
- Account Management
- Payroll Management & Processing
- Maintaining files
- Communication
- Human Resources Support
- Employee Onboarding
Certification
- SHRM-CP, Society for Human Resources Management - In Progress, Est. Completion: December 2024
Timeline
Human Resources Assistant
EPGI – Eastern Pennsylvania Gastroenterology and Liver Specialists, P.C.
06.2023 - Current
Onsite Supervisor
Peoplelink Staffing Solutions
07.2021 - 03.2023
Administrative Partner
Lehigh Valley Health Network
01.2021 - 07.2021
Customer Service Representative
Optum Health
09.2018 - 12.2020
Assistant Manager
Furniture and Beyond
09.2017 - 12.2018
Human Resources & Office Assistant
Furniture and Beyond
11.2014 - 09.2017
- SHRM-CP, Society for Human Resources Management - In Progress, Est. Completion: December 2024
High School Diploma -
Parkland High School
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