Shantell Hendrix
Avondale
Overview
6
6
years of professional experience
Work History
Insurance claims adjuster
American Express
Remote
04.2022 - Current
- Processing payments/denials for Purchase Protection & Extended Warranty claims
- Making outbound calls to card members to follow up and ask questions regarding claim loss in order to proceed with claim
- Referring to Amex CHC's to know how to proceed with certain claim loss to prevent audit errors
- Creating/correcting claim details when working claims before finalizing it
- Making outbound calls to merchants - police departments - manufactures and repair facility to confirm details
- Managing to meet quota every month of 10 claims a day
Client Service Representative
Nationwide Mutual Insurance Company
10.2021 - 02.2022
- Company Overview: Remote
- Answering incoming calls regarding 401k accounts
- Assisting customers with withdrawals - rollovers - enrollment
- Processing any demographic updates for clients per request
- Managing a queue of online requests in a timely manner
- Remote
Sr. Customer Service Representative
Target Corporation
02.2021 - 10.2021
- Company Overview: Target - Remote
- Answering incoming calls/chats from customers regarding online/curbside orders
- Placing orders for customer per request
- Processing payments for customers
- Noting each call in salesforce
- Issuing refunds for customers
- Target - Remote
Adminsitrative Assistant
All Faith Cremations
Phoenix, AZ, USA
01.2019 - 07.2021
- Company Overview: Phoenix, AZ
- Answering incoming calls regarding time frames for the return of cases
- Creating/printing box labels in excel for each case
- Utilizing PowerPoint to create/print certificates for each case after cremations
- Entering in invoices in Quickbooks weekly - bi weekly for funeral homes
- Processing checks in bank once received
- Filing each case once completed
- Phoenix, AZ
Education
Bachelor Of Applied Arts - Public Safety Administration
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2025
Skills
- Communication Skills
- Claims investigation
- Critical thinking
- Team collaboration
- Claims processing
- Advanced oral and written communication skills
- Settlement negotiation
- Regulatory compliance
- Damage assessment
- Legal compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance claims adjuster
American Express
04.2022 - Current
Client Service Representative
Nationwide Mutual Insurance Company
10.2021 - 02.2022
Sr. Customer Service Representative
Target Corporation
02.2021 - 10.2021
Adminsitrative Assistant
All Faith Cremations
01.2019 - 07.2021
Bachelor Of Applied Arts - Public Safety Administration
Maricopa Community Colleges, Phoenix College