Overview
Work History
Education
Skills
Personal Information
Timeline
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Shantell Hendrix

Avondale

Overview

6
6
years of professional experience

Work History

Insurance claims adjuster

American Express
04.2022 - Current
  • Processing payments/denials for Purchase Protection & Extended Warranty claims
  • Making outbound calls to card members to follow up and ask questions regarding claim loss in order to proceed with claim
  • Referring to Amex CHC's to know how to proceed with certain claim loss to prevent audit errors
  • Creating/correcting claim details when working claims before finalizing it
  • Making outbound calls to merchants - police departments - manufactures and repair facility to confirm details
  • Managing to meet quota every month of 10 claims a day

Client Service Representative

Nationwide Mutual Insurance Company
10.2021 - 02.2022
  • Company Overview: Remote
  • Answering incoming calls regarding 401k accounts
  • Assisting customers with withdrawals - rollovers - enrollment
  • Processing any demographic updates for clients per request
  • Managing a queue of online requests in a timely manner
  • Remote

Sr. Customer Service Representative

Target Corporation
02.2021 - 10.2021
  • Company Overview: Target - Remote
  • Answering incoming calls/chats from customers regarding online/curbside orders
  • Placing orders for customer per request
  • Processing payments for customers
  • Noting each call in salesforce
  • Issuing refunds for customers
  • Target - Remote

Adminsitrative Assistant

All Faith Cremations
01.2019 - 07.2021
  • Company Overview: Phoenix, AZ
  • Answering incoming calls regarding time frames for the return of cases
  • Creating/printing box labels in excel for each case
  • Utilizing PowerPoint to create/print certificates for each case after cremations
  • Entering in invoices in Quickbooks weekly - bi weekly for funeral homes
  • Processing checks in bank once received
  • Filing each case once completed
  • Phoenix, AZ

Education

Bachelor Of Applied Arts - Public Safety Administration

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05.2025

Skills

  • Communication Skills
  • Claims investigation
  • Critical thinking
  • Team collaboration
  • Claims processing
  • Advanced oral and written communication skills
  • Settlement negotiation
  • Regulatory compliance
  • Damage assessment
  • Legal compliance

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Insurance claims adjuster

American Express
04.2022 - Current

Client Service Representative

Nationwide Mutual Insurance Company
10.2021 - 02.2022

Sr. Customer Service Representative

Target Corporation
02.2021 - 10.2021

Adminsitrative Assistant

All Faith Cremations
01.2019 - 07.2021

Bachelor Of Applied Arts - Public Safety Administration

Maricopa Community Colleges, Phoenix College

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Shantell Hendrix