SHANTELL LOPEZ

• Provides daily support in the maintenance and enhancement of assigned PeopleSoft modules

• Creates and manages support tickets

• Works with business end users and IT to review and track support tickets

• Follows up with the department and end-users to ensure timely resolution

• Creates and maintains training documentation and performs training sessions

• Participates in systems testing and validation of data to support updates and upgrades of PeopleSoft modules, including the creation and execution of functional test plans with the guidance from business end users

• Maintains appropriate documentation of changes

• Performs other duties as assigned

• Responds to telephone or in person inquiries regarding college's organization and services, but not limited to transcript processing, high school graduation and high schools accepted for admissions.
• Assist students with questions regarding transcript related holds.
• Processes foreign language millstones on student records as needed.
• Processes incoming and outgoing student academic transcript, including imaging and filing.
• Responds to calls, inquiries and resolves complaints accordingly.
• Determines authenticity of documents provided by students.
• Processes and maintains student records and academic transcripts through various systems such as Odyssey, People Soft, and Perceptive content.
• Provides guidance and training to student assistants and part time personnel.
• Performs other duties as assigned.

• Collaborates in developing documents or materials for a program
• Coordinates and assists in development of activities or events for students, faculty or the community
• Facilitates services to support a program
• Researches and resolves issues with staff, students, faculty or the community
• Develops and implements systems for program that serve students/faculty or the community
• Serves as liaison between departments, campuses, and community based businesses
• Coordinates services for staff, students, or faculty
• Provides general information and responds to telephone inquiries from staff, students, or faculty
• Performs specialized tasks that assist a department in providing services to students, staff or faculty
• Performs other duties as assigned

• Work on college logs
• Works on excel spreadsheets
• Answers emails in the registrars inbox
• Calls students to help them with their inquiry
• Evaluates Transcripts
• Performs Duties as Assigned

• Took notes for students with disabilities
  
• Office receptionist
  
• Data entry student information
• Performs Duties as Assigned