Summary
Overview
Work History
Education
Skills
Timeline
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Shantell Nelson

Marion,SC

Summary

Innovative professional with proven track record of driving engagement through creative strategies. Expert in developing and implementing successful campaigns to maximize ROI and bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions.

Overview

2
2
years of professional experience

Work History

Social Media Tech

Afni Riverside
07.2023 - Current
  • Increased brand awareness by developing and implementing creative social media campaigns.
  • Improved customer engagement through timely responses to inquiries on various social media platforms.
  • Generated sales leads by creating targeted content for specific audience segments.
  • Boosted website traffic with strategic use of social media channels, driving potential customers to the site.
  • Responded to inquiries and engaged with followers to build community and support customer engagement.

Customer Service Representative

Afni Riverside
02.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

MBA - Human Resurces

Indiana Institute of Technology
Fort Wayne, IN
07.2024

MBA - Healthcare Management

Salem International University
Salem, WV
10.2013

Bachelor of Science - Business Administration

Coker College
Hartsville, SC
05.2009

High School Diploma -

Mullins High School
Mullins, SC
06.1994

Skills

  • Customer Engagement
  • Influencer Collaboration
  • Community Management
  • Competitor Analysis
  • Brand Awareness
  • Conflict Resolution

Timeline

Social Media Tech

Afni Riverside
07.2023 - Current

Customer Service Representative

Afni Riverside
02.2022 - 07.2023

MBA - Human Resurces

Indiana Institute of Technology

MBA - Healthcare Management

Salem International University

Bachelor of Science - Business Administration

Coker College

High School Diploma -

Mullins High School

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Shantell Nelson