Shantell Rivera-Valentine
Houston,Tx
Summary
Skilled communicator with outstanding supervisory, training, and coaching skills. Unique blend of managerial and hands on experience acquired over a 6+ year career in the automotive industry. Achieves excellence independently and as a team player. Thrives and excels in multitasking and prioritizing assignments in a fast paced environment.
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
13
13
years of professional experience
Work History
Registrar Aide
Cypress Fairbanks ISD
Houston , TEXAS
06.2023 - Current
- Utilized reporting system to print patient charts, labels and future appointments report.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Reviewed documentation prior to entry into the system for accuracy.
Manager/Car Rental Agent
5 Speed Auto Repair
Houston, TX
11.2018 - 09.2021
- Provided professional, knowledgeable, and courteous service while accurately completing all transactions
- Processed contracts, listened and identified customer needs, upselling our products and services to enhance their travel experience while providing excellent customer service
- Identified and tagged vehicles that have been flagged for grounding or preventative maintenance and verified their movement to the proper lot location
- Welcomed all customers back to the facility by exhibiting an approachable and welcoming presence
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
General Sales Associate
Victoria's Secret
10.2016 - 10.2018
- Protected the company's assets by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risks
- Produced and gave extraordinary customer service highlighted in the customer service manual, including helping customers as they entered the store, and helped multiple customers during peak periods
- Identified and communicated merchandise needs, pricing concerns, and operations problems to store management staff
- Completed projects as assigned including stock assignments and kept the selling floor to standard
- Demonstrated a high level of selling and customer service skills to achieve sales
Office Manager/Car Rental Agent
River Oaks Paint & Body
Houston, TX
06.2012 - 02.2015
- Responsibly managed all office functions and processes including clerical, personnel, financial records, office machines and payroll
- Fostered customer relationships that promoted greater sales
- Determined repair needs based on customer information, vehicle walk around, inspections and test drives
- Operated telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments for future body work
- Built rapport with customers to create a base of referrals
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
Associate of Applied Science -
North Harris College
06.2006
Skills
- Microsoft Excel/Word proficiency
- Quickbooks Accounting Software
- Interpersonal Communication
- Analytical & Critical Thinking
- Organizational Management
- Multi-Tasking
- Adaptability
- Relationship Management
- Conflict Resolution
- Admissions support
- Graduation coordination
- Enrollment management
Timeline
Registrar Aide
Cypress Fairbanks ISD
06.2023 - Current
Manager/Car Rental Agent
5 Speed Auto Repair
11.2018 - 09.2021
General Sales Associate
Victoria's Secret
10.2016 - 10.2018
Office Manager/Car Rental Agent
River Oaks Paint & Body
06.2012 - 02.2015
Associate of Applied Science -
North Harris College