Elizabeth Swavely
Las Vegas,NV
Summary
Experienced professional with rich military background in strategic planning, team leadership and project management. Demonstrated skills in fostering cooperation among teams, driving efficiency and ensuring successful completion of objectives. Known for problem-solving abilities and commitment to organizational growth while maintaining a positive attitude.
Overview
10
10
years of professional experience
Work History
Section Chief of Medical Records
United States Air Force
Las Vegas, NV
05.2022 - 07.2024
- Managed the maintenance, preparation and filing of 125,000 medical records with utmost care for their security and coordinated release of information functions to ensure accuracy and quality assurance in line with HIPAA laws.
- Conducted performance reviews for 20 personnel with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
- Provided training sessions for staff on proper documentation techniques.
- Served as a subject matter expert on all topics related to the section's area of expertise.
Cardiopulmonary Receptionist
United States Air Force
Las Vegas, NV
11.2019 - 04.2022
- Provided excellent customer service at all times while interacting with patients, answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Responded to inquiries from internal staff members regarding clinic operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Administrative Assistant
United States Air Force
Bedford, MA
08.2017 - 10.2019
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Shift Leader
Chick Fill A
Lakewood, CO
04.2014 - 07.2017
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
High School Diploma -
Seton Home Study
Lakewood, CO05-2016
Skills
- Leadership Development
- Innovation management
- Department Oversight
- Regulatory Compliance
- Conflict Management
- Microsoft Excel/Word proficiency
Accomplishments
- Propelled medical records annual audit leading to 99.8% accuracy.
- Recognition from Air force wing commander for excellence in a leadership role.
- Two-time winner of superior customer service award.
References
References available upon request.
Timeline
Section Chief of Medical Records
United States Air Force
05.2022 - 07.2024
Cardiopulmonary Receptionist
United States Air Force
11.2019 - 04.2022
Administrative Assistant
United States Air Force
08.2017 - 10.2019
Shift Leader
Chick Fill A
04.2014 - 07.2017
High School Diploma -
Seton Home Study
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