- Enjoy participating in tennis and jogging for overall physical and mental well-being
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
Shantell Walker
Prairieville,LA
Summary
Knowledgeable with background in property management, overseeing tenant relations and property maintenance. Managed rental agreements and resolved tenant issues effectively, ensuring high occupancy rates and tenant satisfaction. Demonstrated negotiation skills and strong understanding of local rental laws.
Offering proactive attitude and willingness to learn and grow in property management. Brings keen ability to quickly grasp property maintenance needs and financial responsibilities, ensuring efficient operations. Ready to use and develop organizational and communication skills in role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Uber Eats
03.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Landlord/Property Manager
1WAM LLC
04.2006 - Current
- Increased tenant retention rates by consistently providing exceptional customer service and fostering a sense of community within the properties.
- Facilitated conflict resolution among tenants to maintain a positive living environment for all occupants.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
Customer Service Representative
Kelly Services
07.2017 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Convergys
02.2014 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
No Degree - Business Administration And Management
Southern University And A&M College
Baton Rouge, LASkills
- Time management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Punctual and reliable
- Valid Driver's license
- Time management skills
Interests
Timeline
Delivery Driver
Uber Eats
03.2020 - Current
Customer Service Representative
Kelly Services
07.2017 - 02.2020
Customer Service Representative
Convergys
02.2014 - 04.2017
Landlord/Property Manager
1WAM LLC
04.2006 - Current
No Degree - Business Administration And Management
Southern University And A&M College
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