Summary
Overview
Work History
Education
Skills
Timeline
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Shantella Safford

Middletown,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Shift Leader

Lowes Home Improvement Store
Middletown , OH
10.2020 - 04.2021
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored inventory levels and ordered supplies as needed.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Resolved customer complaints promptly and professionally.

Key Holder Supervisor

Dollar General
Franklin , Ohio
09.2019 - 08.2020
  • Performed daily cash management duties including deposits, audits.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Provided employees with feedback on job performance.
  • Responded promptly to customer inquiries regarding product availability.
  • Resolved customer complaints in a timely manner.
  • Managed employee attendance records and monitored adherence to policy.
  • Supported the Store Manager in daily operations activities as needed.
  • Maintained a safe and secure environment within the store.

Food Service Supervisor

McDonald's Restaurant
Franklin , Ohio
01.2018 - 08.2019
  • Conducted weekly training sessions with staff members on food safety practices and standards.
  • Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Scheduled staff shifts, monitored attendance, and managed payroll records.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
  • Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

Department Manager

Walmart
Middletown , OH
08.2016 - 01.2018
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Lead and manage a team of 7 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Resolved customer complaints and issues promptly and professionally.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Handled shift overstock, restocking and inventory control.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Worked closely with sales associates to complete tasks.
  • Managed daily operations, ensuring efficient workflow and productivity.

Education

Some College (No Degree) - Business Management

Gadsden State Community College
Gadsden, AL
06-2000

High School Diploma -

Anniston High School
Anniston, AL
05-1998

Skills

  • Cash management
  • Inventory management
  • Employee training
  • Customer service
  • Team leadership
  • Food safety
  • Problem solving
  • Shift checklists
  • Team motivation
  • Customer service focus
  • Team collaboration and leadership
  • Customer service management
  • Cash handling
  • Quality inspections
  • Inventory counts
  • Positive attitude
  • Verbal and written communication
  • Shift leadership

Timeline

Shift Leader

Lowes Home Improvement Store
10.2020 - 04.2021

Key Holder Supervisor

Dollar General
09.2019 - 08.2020

Food Service Supervisor

McDonald's Restaurant
01.2018 - 08.2019

Department Manager

Walmart
08.2016 - 01.2018

Some College (No Degree) - Business Management

Gadsden State Community College

High School Diploma -

Anniston High School

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