Summary
Overview
Work History
Education
Skills
Accomplishments
Credentials And Awards
Roles And Responsibilities
Timeline
Generic

Shantella Slaten

Oceanside,CA

Summary

Accomplished federal program leader with progressive advancement from GS-5 to GS-11 across the U.S. Department of Defense (DoD) and U.S. Small Business Administration (SBA). Recognized for leading high-performing teams, executing complex program operations, and developing innovative, compliance-driven solutions. Expert in program oversight, regulatory analysis, stakeholder engagement, and operational modernization. Adept at supervising multidisciplinary teams, briefing senior leaders—including Commanding Generals—and managing high-visibility programs with measurable impact.

Overview

16
16
years of professional experience

Work History

Senior Case Manager / Paralegal Specialist/Team Leader

U.S. Small Business Administration
07.2020 - Current
  • Provided strategic oversight for 22-member national team managing federal disaster loan and grant programs.
  • Ensured policy interpretation and regulatory compliance with 13 CFR and SBA rules for complex funding programs, including 8(a), HUBZone, WOSB, and SDVOSB.
  • Directed quality control review of 20% of outputs to maintain legal accuracy and operational integrity.
  • Led congressional correspondence and briefed senior officials on program status and compliance outcomes.
  • Developed operational tools, such as real-time case trackers, enhancing performance monitoring across SBA.
  • Delivered national training and mentoring programs, including performance evaluations for team leads and support staff.

HR & Benefits Specialist /Senior Procurement Specialist

U.S. Department of Defense
01.2010 - 01.2016
  • Briefed Commanding General on personnel readiness, compliance issues, and policy updates.
  • Led Separations Section, assigned workloads, tracked milestones, and trained HR staff.
  • Coordinated with municipal and state agencies to meet operational needs.
  • Administered DEERS, DOD travel card, and benefit programs for regulatory compliance.
  • Supported contracting functions adhering to FAR Part 19 subcontracting requirements.

Additional Federal Roles

  • Progressive administrative and program roles in DoD and SBA, supporting policy compliance, procurement, benefits administration, and operational coordination.

Education

Paralegal, Procurement, HR Compliance, Leadership

Kelsey - Jenny College
11-1994

Skills

  • Program and policy management
  • Customer relationship management
  • Legislative liaison
  • Regulatory compliance
  • Grant administration
  • Team leadership
  • Intergovernmental collaboration
  • Performance metrics analysis
  • Training development
  • Stakeholder engagement
  • Diversity and inclusion leadership
  • Program management
  • Operational coordination
  • Policy interpretation
  • Quality control
  • Contract negotiation
  • Strategic oversight
  • Individual development plans
  • Care advocacy
  • Case assessment
  • Referral coordination
  • Data entry and analysis
  • Positive attitude
  • Documentation and reporting
  • Performance tracking
  • Case management

Accomplishments

  • Directed a 22-member national SBA team overseeing over 66,000 active case files during peak disaster operations.
  • Implemented quality control processes improving output accuracy by 20%, adopted across SBA operations.
  • Authored the SBA 'Team Lead Notebook,' a national training manual still in active use.
  • Briefed Commanding General on personnel readiness, compliance, and operational issues.
  • Responded to congressional inquiries with precise, policy-aligned legal analysis.
  • Developed real-time tracking systems, reducing processing delays and improving inter-team coordination.

Credentials And Awards

  • Notary Public – State of California
  • Licensed Private Pilot
  • SBA National Team Lead Award – Operational Excellence (2021)
  • Author of SBA 'Team Lead Notebook' – National Training Manual, unofficial.

Roles And Responsibilities

Progressive administrative and program roles in DoD and SBA, supporting policy compliance, procurement, benefits administration, and operational coordination.

Timeline

Senior Case Manager / Paralegal Specialist/Team Leader

U.S. Small Business Administration
07.2020 - Current

HR & Benefits Specialist /Senior Procurement Specialist

U.S. Department of Defense
01.2010 - 01.2016

Additional Federal Roles

Paralegal, Procurement, HR Compliance, Leadership

Kelsey - Jenny College
Shantella Slaten