Shantelle Kemp
Nicholasville,KY
Summary
Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Case Manager
Specialty Courts
01.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Manager
Travis Clark Photography
12.2010 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Clerk
Jessamine County Circuit Clerks Office
05.2013 - 01.2023
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
Education
No Degree - Criminal Justice
Bluegrass Community And Technical College
Lexington, KYGED -
State of Kentucky
Nicholasville, KY05.2006
Skills
- Records Management
- Case Management
- Email and Telephone Etiquette
- Intervention Plans
- Case Planning
- Case Management Tracking
Timeline
Case Manager
Specialty Courts
01.2023 - Current
Deputy Clerk
Jessamine County Circuit Clerks Office
05.2013 - 01.2023
Manager
Travis Clark Photography
12.2010 - Current
No Degree - Criminal Justice
Bluegrass Community And Technical College
GED -
State of Kentucky
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