- Baking
- Cooking
- Exploring various forms of art, such as diamond puzzling, crocheting, and writing, to nurture creativity and personal growth
- Creative Writing
- Participating in fundraising events to support local charities, schools, or community projects
- Reading
Shantelle Love-Isham
Cincinnati
Summary
Diligent Customer Service Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Cross sale products to fit customer needs, and extensive cash handling experience.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
Scioto ServicesLLC
04.2024 - Current
- Operated cleaning equipment to maintain cleanliness in assigned areas.
- Learned and adhered to safety protocols for hazardous materials handling.
- Assisted in routine waste disposal and recycling processes.
- Maintained inventory of cleaning supplies and reported shortages promptly.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Flipped 20 to 30 rooms per day while maintaining a comfortable environment for the client.
CMS Teller
Loomis Armored US
09.2023 - 03.2024
- Handle upwards for $15 million per day.
- Processed cash and check transactions accurately for clients.
- Ensured compliance with security protocols and operational procedures.
- Managed inventory of cash supplies and maintained accurate records.
- Assisted in training new staff on operational workflows and systems.
- Utilized advanced technology tools such as currency counting machines for accurate cash handling procedures that minimized human error possibilities significantly.
- Contributed to a reduction in errors by consistently double-checking figures and balances before finalizing transactions.
- Navigate CRM software for processing returns and ATM intake.
Phone Agent
Fifth Third Bank
05.2023 - 09.2023
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Utilized banking software to manage customer accounts and transactions accurately.
- Educated customers on product features, benefits, and services available at the bank.
- Collaborated with team members to enhance overall service delivery and customer satisfaction.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Managed over 50 customer calls per day.
Sales Agent
New Challenge Products
09.2021 - 05.2023
- Developed and maintained relationships with key clients to drive sales growth.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
- Executed product demonstrations, showcasing features and benefits effectively.
- Collaborated with marketing team to create promotional materials and campaigns.
- I traveled to different states to expand product knowledge and grow sales.
- Trained new sales staff on company products, services, and best practices.
- Hit a daily quota of 15 sales per day.
Education
MBA - Sales
University of Cincinnati
Blue Ash, OH05-2027
Skills
- Team Collaboration
- Data entry
- Customer service
- Attention to detail
- Professionalism and work ethic
- Cash handling expertise
- Data entry efficiency
- Cross-selling products
- CRM Software
- Sales and marketing techniques
- Resilience under pressure
- High volume environments
Interests
Timeline
Environmental Services Housekeeper
Scioto ServicesLLC
04.2024 - Current
CMS Teller
Loomis Armored US
09.2023 - 03.2024
Phone Agent
Fifth Third Bank
05.2023 - 09.2023
Sales Agent
New Challenge Products
09.2021 - 05.2023
MBA - Sales
University of Cincinnati