Shantelle Mickey
Detroit,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Wayfinder
Michigan Central Station Preservation
06.2024 - 09.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Call Center Representative
Verizon
10.2017 - 05.2018
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns. Takingaking payments
Advertising Manager
SouthernOaks Lawn Care
09.2014 - 02.2015
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Envisioned, designed and launched revamped website to better convey company brand.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
Sanitation Supervisor
SM Maid Services
02.2014 - 09.2014
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of 3 sanitation personnel.
- Stored chemicals in compliance with SM MAID regulations.
Education
High School Diploma -
McEachern High School
Powder Springs, GA07-2007
Skills
- Computer skills
- Clerical support
- PPE use
- Customer relations
- Customer service
- Project planning
Timeline
Wayfinder
Michigan Central Station Preservation
06.2024 - 09.2024
Call Center Representative
Verizon
10.2017 - 05.2018
Advertising Manager
SouthernOaks Lawn Care
09.2014 - 02.2015
Sanitation Supervisor
SM Maid Services
02.2014 - 09.2014
High School Diploma -
McEachern High School