Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatelle Rodriguez

Chula Vista

Summary

Proven track record of enhancing customer loyalty and streamlining delivery processes, notably with DoorDash. Expert in navigating high-stress situations and driving efficiency, backed by a valid driver's license and a knack for teamwork. Achieved significant improvements in customer satisfaction through exceptional service and positive attitude, without relying on numerical specifics.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Third-Party Delivery Driver

DoorDash
02.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Receiving Associate

Burlington
03.2018 - 01.2020
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.

Cashier

711 Gas Station
07.2012 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Alorica
02.2008 - 05.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

West Corporation
06.2005 - 08.2007
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Churchland High School
Portsmouth, VA
06-2004

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable

Timeline

Third-Party Delivery Driver

DoorDash
02.2020 - Current

Receiving Associate

Burlington
03.2018 - 01.2020

Cashier

711 Gas Station
07.2012 - 02.2018

Customer Service Representative

Alorica
02.2008 - 05.2013

Customer Service Representative

West Corporation
06.2005 - 08.2007

High School Diploma -

Churchland High School

Similar Profiles

CREATE PROFILE
Shatelle Rodriguez