Christy A. Brown
Wichita,KS.
Summary
Strong motivated individual with exceptional communication and customer services skills. A highly self-driven, reliable individual in pursuit of advancing my professional resume. Skilled Customer Service Analyst adept at analyzing and interpreting customer feedback to develop efficient strategies for improvement. Strong ability to evaluate data, identify trends, and provide actionable insights that enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst
Mutual Of Omaha Insurance Company
Wichita, KS
01.2021 - 11.2024
- Assisted customers by answering questions about products and services
- Completed customer billing, troubleshooting, and scheduled payments
- Supervised the call center floor for escalated customer phone calls
ADT
11.2019 - 07.2020
- Retention department helping customers understand the importance of a security system
- Schedule service calls, ordering equipment, selling new system, changes to monthly billing such as but not limited to credits or lowering bill
- Retaining the accounts based off newer systems
- Transferring call to correct departments
Marriott
08.2019 - 11.2019
- Assist customers by answering questions in regards to a specific hotel
- Make reservation, check or confirm hotel reservations, deal with different customers status for Marriott Bonvoy
- Send customers to different departments based on customer status
- Make cases to solve hotel issues, booking issues, associate issues, weather issues, and cancel issues
Henry industry's
02.2018 - 06.2018
- Assisted customer finding different avenues get a product from point a to point b
- Followed up with drivers to make sure product was delivered and picked up on a schedule timeframe
Education
Trade - Business Office Technology
Job Corp
06.2003
High School Diploma -
Garden City High School
Garden City05.2002
Skills
- Interpersonal Skills
- Service standard compliance
- Account management
- Microsoft Office
- Customer relationship management (CRM)
- Issue and complaint resolution
- Problem-solving
References
References available upon request.
Timeline
Customer Service Analyst
Mutual Of Omaha Insurance Company
01.2021 - 11.2024
ADT
11.2019 - 07.2020
Marriott
08.2019 - 11.2019
Henry industry's
02.2018 - 06.2018
Trade - Business Office Technology
Job Corp
High School Diploma -
Garden City High School
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