Shantera Jesse
Paducah,TX
Summary
Motivated program supervisor adept at accomplishing program objectives through effective staff training and supervision. Prepared to apply several years of experience in program operations. Positive mindset, humble and thrive for success. Dependable and willing to learn and grow. Knowledgeable and kind.
Overview
21
21
years of professional experience
Work History
Program Supervisor IV
Texas Department Of Criminal Justice
Childress, Texas
02.2025 - Current
- Supervised daily operations within correctional programs for inmate rehabilitation.
- Developed training materials for new staff on program procedures and policies.
- Facilitated communication between departments to enhance program effectiveness.
- Monitored compliance with state regulations and departmental standards in programs.
- Conducted regular assessments of program activities and participant engagement levels.
- Implemented safety protocols to maintain a secure environment for staff and inmates.
- Assisted in resolving conflicts among staff or participants during program sessions.
- Conducted annual performance reviews of staff members.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Analyzed program effectiveness to optimize workflows.
Program Supervisor I
Texas Department Of Criminal Justice
Childress
11.2019 - 02.2025
- Supervised daily operations of correctional programs and staff activities.
- Coordinated training sessions for new employees and ongoing staff development.
- Implemented program policies and ensured compliance with state regulations.
Administrative Assistant
Texas Department Of Criminal Justice
Childress, Texas
05.2015 - 11.2019
- Organized case files for efficient access and retrieval by staff.
- Assisted in scheduling meetings and coordinating departmental activities.
- Managed correspondence, ensuring timely delivery of important documents.
- Made work orders
- Input daily time
- Headed communication between departments
- Maintained office supplies inventory and ordered necessary materials.
- Prepared reports using department software for management review.
- Facilitated training sessions for new employees on office protocols.
- Collaborated with team members to improve administrative processes and workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Proofread content for typo-free emails and documentation.
Inventory Specialist
Texas Department Of Criminal Justice
Childress
12.2014 - 05.2015
- Conducted regular audits to verify accuracy of inventory records.
- Managed inventory levels and ensured proper stock rotation for efficiency.
- Coordinated with various departments to fulfill inventory requests promptly.
- Assisted in developing strategies for optimizing storage space and layout.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
Dispatcher/Deputy Jailer
Childress County Sheriff’s Office
Childress, Texas
01.2012 - 12.2014
- Coordinated emergency response by dispatching units to incidents across the county.
- Managed communication between law enforcement, emergency services, and the public.
- Monitored radio communications to ensure timely response and situational awareness.
- Conducted regular counts of inmates
- Intake of inmates
- Safety checks on inmates
- Handled conflicts between inmates
- Provided critical information to officers in the field during high-pressure situations.
- Documented incident reports and maintained accurate records for operational efficiency.
- Trained new dispatchers on protocols, procedures, and software systems used in operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Correctional Officer
Texas Department Of Criminal Justice
Childress
06.2005 - 08.2009
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular inspections of prison areas to identify security risks.
- Enforced facility rules and regulations to uphold institutional integrity.
- Managed inmate behavior through conflict resolution and de-escalation techniques.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Education
Paducah High School
Paducah, TXSkills
- Staff supervision
- Regulatory compliance
- Team leadership
- Safety protocol implementation
- Performance assessment
- Decision making
- Conflict resolution
- Training coordination
- Performance evaluation
- Employee engagement
- Communication facilitation
- Operational efficiency
- Team collaboration
- Analytical thinking
- Safety management
- Critical problem solving
- Relationship building
- Operational leadership background
- Staff training
- Document management skills
- Staff development
- Project management
- Staff evaluation
- Financial administration
- Eligibility determination
- Standard operating procedures
- Vendor management
- Team oversight
- Sales partnership development
- Task prioritization
- Policy implementation
- Decision-making
- Effective communication
- Record keeping
- Data entry
- Microsoft Excel
- Compliance monitoring
- Detail orientation
- Time management
- Problem solving
- Customer service
- Research and analysis
- Numeric data entry
- File management expertise
- Quality control procedures
- Fast typing speed
- Microsoft office expertise
Timeline
Program Supervisor IV
Texas Department Of Criminal Justice
02.2025 - Current
Program Supervisor I
Texas Department Of Criminal Justice
11.2019 - 02.2025
Administrative Assistant
Texas Department Of Criminal Justice
05.2015 - 11.2019
Inventory Specialist
Texas Department Of Criminal Justice
12.2014 - 05.2015
Dispatcher/Deputy Jailer
Childress County Sheriff’s Office
01.2012 - 12.2014
Correctional Officer
Texas Department Of Criminal Justice
06.2005 - 08.2009
Paducah High School