Summary
Overview
Work History
Skills
Timeline
Manager

Shanteria Brown

Atlanta,GA

Summary

Accomplished Manager at Edible Arrangements with a proven track record in staff development and decision-making. Enhanced team leadership and customer service, achieving a significant reduction in daily discrepancies. Skilled in safety procedures, fostering a secure and efficient work environment. Demonstrates exceptional staff management and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Manager

Edible Arrangements
11.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Personal Care Assistant

Dunwoody Senior Care
08.2023 - 09.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Shift Supervisor

CVS Pharmacy
07.2024 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Kitchen Worker

Dietary Aid
05.2022 - 07.2023
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered consistent meal quality by following standardized recipes and portion control protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted in training new kitchen staff members, ensuring they were familiar with equipment usage and safety procedures.

Medical Assistant

Lincoln Tech
08.2021 - 04.2022
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Cashier

Family Dollar
10.2018 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Kroger
08.2017 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Decision-making
  • Staff management
  • Staff development
  • Safety procedures
  • Customer service
  • Team leadership

Timeline

Manager

Edible Arrangements
11.2024 - Current

Shift Supervisor

CVS Pharmacy
07.2024 - 08.2024

Personal Care Assistant

Dunwoody Senior Care
08.2023 - 09.2024

Kitchen Worker

Dietary Aid
05.2022 - 07.2023

Medical Assistant

Lincoln Tech
08.2021 - 04.2022

Cashier

Family Dollar
10.2018 - 11.2019

Customer Service Representative

Kroger
08.2017 - 09.2019

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Shanteria Brown