Shanteria Burden

Universal Banker II handles a broad range of customer service and banking tasks, encompassing both teller duties and customer service. They provide a full spectrum of banking services to individual and business clients, and may also support branch staff. This role often involves answering calls, directing customers, providing teller services, opening accounts, and cross-selling bank products.

• Improved branch efficiency by streamlining processes and implementing time-saving strategies.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Ensured compliance with company policies, procedures, and regulatory requirements at all times.
• Performed duties in office environment during operating hours.
• Remained calm and professional in stressful situations.
• Conducted performance evaluations for staff members, providing constructive feedback on areas needing improvement.
• Contributed to the continuous improvement of processes across different functions within the organization.
• Served as a point of contact for internal audits or inspections conducted by external parties.
• Coordinated staff schedules for optimal coverage during peak business hours.

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Maintained accounting records utilizing in-house and client systems.
• Input high volume of monthly invoices with consistent accuracy.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Identified and resolved internal accounting variances, promoting data accuracy.
• Handled day-to-day accounting processes to drive financial accuracy.

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Held team meetings to gain feedback, provide updates and set policies.
• Delegated tasks to employees to enhance productivity and workflow.