Shanteria Sewell
Euless,TX
Summary
Results-focused Customer Account Executive, with strength in sales, technical support and dispatching. Proactive leader with strengths in communication and collaboration. Proficient in leveraging product technical/ dispatch solutions and product knowledge to promote sales and solutions. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Passionate and motivated, with a drive for excellence.
Forward-thinking Chief Executive Officer offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CEO
Eternal Connections Enterprise,LLC
Jackson, MS
02.2023 - Current
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Established and oversaw strategic business actions and streamlined operations.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Increased productivity by creating new policies, objectives and procedures to streamline operations.
- Checked financial reports to confirm financial soundness and good operating margin.
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Conducted thorough interview processes to appoint new department heads.
- Hired, trained and mentored 25 staff members to maximize productivity.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging call center trends.
Customer Account Executive 3, Technical/Account Executive
Comcast Service Center
Jackson, MS
02.2015 - Current
- Take supervisor escalations
- Explain, promote, or sell products or services such as equipment, cable, internet and phone services, as well as mobile services, using computerized and personal information about customers to tailor recommendations
- Perform clerical tasks such as typing, filing, and following up with appointments
- Compute financial fees, interest, and service charges
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
- Persuaded customers to take advantage of company offerings by utilizing professional telephone skills and extensive knowledge of products.
- Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style.
- Confer with dispatch for appointments
- Schedule appointments
- Resolve technical issues
- Dispatch techs to go back to homes
- Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
Customer Service Representative
Xerox
Madison, MS
06.2014 - 10.2014
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Release medical information to customers while following HIPPA guidelines
- Provided information on medical equipment, medicine such as, what company to purchase equipment, what type of syringes and etc that's needed, and entered order for prescriptions
- Took insurance payments
- Enrolled in insurance
- Worked in the inbound call center
Cashier
Mcdonald's
Jackson, MS
01.2014 - 06.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Take orders
Cashier
Family Dollar
Jackson, MS
06.2013 - 10.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Sort, count, and wrap currency and coins
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems.
Cashier and Cook
Taco Bell
Jackson, MS
07.2012 - 12.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Take orders
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and fryers.
Education
High School Diploma -
05.2013
Skills
- Sales (7 years)
- Marketing (4 years)
- Clerical (10 years)
- Microsoft office (10 years)
- Telecommunications (10years)
- Customer Service (10 years)
- Team Building (10years)
- Retention (8 years)
- Retail (1 year)
- Dispatch
- Sales leadership
- Upselling expertise
- Problem investigations
- Skills
- Time Management Active Listening
- Customer and Personal Service Critical Thinking
- Judgment and Decision Making Telecommunications
- Sales and Marketing Troubleshooting
- Executive leadership (5 years)
- Business development (5 years)
Certification
- Certified Mental Health Tech- 2023
- Certified BLS-2023
Timeline
CEO - Eternal Connections Enterprise,LLC
02.2023 - Current
Customer Account Executive 3, Technical/Account Executive - Comcast Service Center
02.2015 - Current
Customer Service Representative - Xerox
06.2014 - 10.2014
Cashier - Mcdonald's
01.2014 - 06.2014
Cashier - Family Dollar
06.2013 - 10.2013
Cashier and Cook - Taco Bell
07.2012 - 12.2012
Provine High School - High School Diploma,
- Certified Mental Health Tech- 2023
- Certified BLS-2023
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