Alexandria Hooper
Aiken,SC
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Schedule Coordinator
Wellcare Home Health
Clayton, MI
02.2025 - 12.2025
- Coordinated schedules for home health staff and clients to ensure timely services.
- Managed appointment changes and communicated updates to caregivers and clients.
- Utilized scheduling software to optimize staff assignments and minimize conflicts.
- Monitored service schedules to address potential issues proactively before they arose.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
Machine Operator
Shaw Industries
Aiken, South Carolina
01.2024 - 01.2025
- Operated machinery to produce flooring materials efficiently and safely.
- Monitored production line for quality control and consistency in products.
- Performed routine maintenance on equipment to ensure optimal performance.
- Followed safety protocols to maintain a secure working environment for all staff.
- Documented production data accurately for tracking and reporting purposes.
ASP RATER
UPS
07.2019 - 12.2023
- Verified data accuracy and corrected discrepancies in information records.
- Maintained organized electronic and physical files for easy retrieval.
- Generated reports from databases to support operational decision-making.
- Ensured compliance with company data handling policies and regulations.
- Assisted in training new staff on data entry procedures and software use.
- Entered large volumes of information into spreadsheets quickly and accurately.
Medical Debt Collector
University Medial Center
07.2017 - 11.2020
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Managed patient accounts to ensure timely collection of medical debts.
- Communicated with clients via phone and email to negotiate payment arrangements.
- Documented interactions in the collections system for accurate record-keeping.
- Analyzed account information to identify potential collection issues promptly.
- Provided training and support to new hires on collections procedures and systems.
- Escalated complex cases to management for further action as needed.
- Adhered to company policies and applicable laws while collecting debts from customers.
Debt Collector
TSI - Transworld Systems
Augusta, WI
01.2017 - 11.2019
- Managed collections for assigned accounts using company database systems.
- Communicated with clients to resolve outstanding debts efficiently.
- Negotiated payment arrangements to facilitate debt recovery processes.
- Analyzed account data to prioritize high-risk collections effectively.
- Verified accuracy of account information and updated records accordingly.
Skills
- Data entry
- Quality assurance
- Customer relationship management
- Appointment management
- Time management
- Effective communication
Certification
Certified in Training for UPS
Cerfified Trainer Coordinator for UPS
Languages
English
Timeline
Schedule Coordinator
Wellcare Home Health
02.2025 - 12.2025
Machine Operator
Shaw Industries
01.2024 - 01.2025
ASP RATER
UPS
07.2019 - 12.2023
Medical Debt Collector
University Medial Center
07.2017 - 11.2020
Debt Collector
TSI - Transworld Systems
01.2017 - 11.2019