Shantesa Slappey
Family Care Partners/ Urgent Care
Jacksonville,FL
11
years of professional experience
Dynamic Medical Assistant with extensive experience at UF Health Shands Hospital, excelling in patient scheduling and direct care. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. A compassionate caregiver skilled in EMR management, dedicated to improving healthcare delivery and fostering positive patient relationships.
Work History
Medical Assistant/CSR - PSR
3 Months- Assisted patients with intake processes and scheduling appointments efficiently.
- Recorded patient medical histories and vital signs accurately for physician review.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Educated patients on treatment plans and medication instructions clearly.
- Managed electronic health records, maintaining confidentiality and data integrity consistently.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant/CSR
1 Year 3 Months- Assisted healthcare providers with patient examinations and procedures, ensuring efficiency in workflow.
- Recorded vital signs and medical histories accurately, contributing to comprehensive patient care.
- Managed appointment scheduling and patient follow-ups, enhancing clinic operations and patient satisfaction.
- Administered medications and injections as directed by physicians, adhering to safety protocols.
Loader and Unloader
8 Months- Operated forklifts and pallet jacks to efficiently load and unload packages.
- Ensured accurate sorting of mail and packages based on destination requirements.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Conducted routine safety checks on equipment to prevent operational hazards.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
Medical Assistant Intern
1 Month- Collaborated with multidisciplinary teams to streamline patient care processes and improve service delivery.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Welcomed patients and inquired about wellbeing since last treatment.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
Medical Assistant Intern
1 Month- Assisted healthcare providers with patient intake and documentation procedures.
- Prepared examination rooms and ensured all medical instruments were sterilized and organized.
- Coordinated patient scheduling, optimizing appointment availability and minimizing wait times.
- Educated patients on treatment plans and medication usage, enhancing understanding of care protocols.
- Recorded vital signs accurately, contributing to comprehensive patient health assessments.
- Managed electronic health records system, ensuring data accuracy and confidentiality compliance.
- Supported administrative tasks including billing inquiries, insurance verification, and follow-up communications.
Paint Seller
6 Months- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and timely restocking.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Implemented merchandising strategies, improving product visibility and sales potential.
- Conducted regular stock audits to ensure accuracy of inventory records and minimize discrepancies.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Responded to customers' complaints regarding service and product quality to solve issues.
Laundry Technician
10 Months- Operated industrial laundry machines to ensure efficient processing of garments and linens.
- Maintained cleanliness and organization of laundry facility to promote safety and efficiency.
- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
- Trained new staff on operational procedures, safety protocols, and equipment usage best practices.
- Assisted in troubleshooting equipment malfunctions to minimize service disruptions and maintain operations.
- Kept an organized workspace that minimized errors in processing guest orders while promoting efficiency.
Loan Processor
5 Months- Processed loan applications, ensuring compliance with company policies and regulations.
- Reviewed financial documents for accuracy and completeness to facilitate timely approvals.
- Coordinated with underwriters to resolve issues and expedite application processing.
- Maintained detailed records of all loan transactions in the company's database system.
- Assisted customers in understanding loan terms, fostering positive client relationships.
- Identified process inefficiencies and recommended improvements to enhance workflow efficiency.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Medical Assistant Diploma
Associate of Science
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Direct patient care
Patient-focused care
CPR
Immunization administration
Medical procedures
Professionalism and ethics
Maintaining confidentiality
Insurance verification
Appointment setting
Compassionate caregiver
Medical office administration
Trustworthy companion
Adaptable
Timeline
Medical Assistant/CSR - PSR
Family Care Partners/ Urgent Care
08.2023 - 11.2023Read More
Medical Assistant/CSR
UF Health Shands Hospital UFJPI
03.2021 - 06.2022Read More
Loader and Unloader
USPS
05.2020 - 01.2021Read More
Medical Assistant Intern
Respiratory Critical Care and Sleep Medicine
08.2017 - 09.2017Read More
Medical Assistant Intern
Internal Medicine
06.2017 - 07.2017Read More
Paint Seller
Home Depot
03.2016 - 09.2016Read More
Laundry Technician
Goodwill Industries Of Northeast Florida
03.2015 - 01.2016Read More
Loan Processor
Advance Cash
03.2013 - 08.2013Read More
Virginia College
Medical Assistant Diploma
Read More
Kaiser University
Associate of Science
Read More
Penn Foster High
High School Diploma
Read More