Melanie Watts
Charleston,WV
Summary
Proven professional with a track record of enhancing patient care at Thomas Memorial Hospital. Adept in check-in coordination and delivering exceptional customer service. Skilled in active listening to efficiently manage patient information and support inquiries, resolving issues effectively. Excels in fast-paced environments, ensuring accuracy and prioritizing patient satisfaction.
Overview
8
8
years of professional experience
Work History
PSR/ Medical Assistant
Thomas Memorial Hospital
South Charleston, WV
09.2022 - Current
- Intake control
- Stocking supplies
- Worked effectively in team environments to make the workplace more productive
- Collected, labeled and stored laboratory specimens properly prior to testing
- Explained treatment procedures and physicians' instructions
- Registered new patients into practice management software program accurately entering demographic information
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Prepared treatment rooms for patient examinations
- Cleaned and maintained medical equipment following procedures and standards
- Answered phones, scheduled appointments, greeted patients and ordered supplies
Technical Support Representative
TRG Ibex Global
Charleston, WV
04.2018 - 09.2022
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues
- Used remote login tools to assist clients with technical and product questions
- Collaborated with other departments such as sales, marketing, and engineering, as required
- Diagnosed system errors and implemented solutions to resolve them
Cashier
Family Dollar
08.2016 - 04.2018
- Delivered high level of customer service to patrons using active listening and engagement skills
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bridgevally Technical College
Charleston, WVHigh School Diploma -
South Charleston High School
Charleston, WV05.2015
Skills
- Check-in coordination
- Patient-focused care
- Payment collection
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Clinical documentation
- Data entry
- CPR
Timeline
PSR/ Medical Assistant
Thomas Memorial Hospital
09.2022 - Current
Technical Support Representative
TRG Ibex Global
04.2018 - 09.2022
Cashier
Family Dollar
08.2016 - 04.2018
Bridgevally Technical College
High School Diploma -
South Charleston High School