Shannon Myers
Virginia Beach,US
Summary
Experienced professional with 18 years of tenure at Tidewater Skincare and Forefront. Joined as a Medical Assistant in 2003 and traveled between all six offices, demonstrating flexibility and dedication. Promoted to head nurse five years ago, successfully assisting in managing patient care. Recently transitioned to a PSR role at Forefront Dermatology in May 2021, showcasing a proven track record of issue resolution, customer satisfaction, and operational improvements. Proficient in Nextgen, phreesia and EMA systems, dedicated to continuous learning and growth. Skilled in scheduling appointments, collecting patient demographics and insurance information, verifying coverage, and providing exceptional patient care. Capable of independently handling provider check-ins, check-outs, calls, faxes, medical records, and payments. Strong communication and organizational skills. Diligent PSR with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Service Representative (PSR)
Forefront Dermatology
05.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Medical Assistant
Tidewater Skincare
01.2003 - Current
- Started off as a Medical Assistant in 2003 in our Providence location
- Head Nurse for five or more years
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Would travel between all of our six offices
Education
Medical Assistant -
Medical Careers Institute
Virginia Beach, VA01.2003
Skills
- Directing callers
- Patient greeting
- Scheduling
- Self-motivated
- Information collection
- Medical insurance
- Skilled in EMA, Phreesia and Nextgen
- Records maintenance
- Payment collection
- Insurance verifying
- Document filing
- Customer service
- HIPAA compliance
- Medical terminology
- Electronic health records
- Check-in coordination
- Problem-solving
Certification
- Certified Medical Assistant (CMA)
- Certified Derm Tech
Timeline
Patient Service Representative (PSR)
Forefront Dermatology
05.2021 - Current
Medical Assistant
Tidewater Skincare
01.2003 - Current
- Certified Medical Assistant (CMA)
- Certified Derm Tech
Medical Assistant -
Medical Careers Institute
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