Shantez Mines
Highland Park
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Team Leader/Patient Care Technician
Irvine head injury
Southfield
12.2024 - Current
- Led team meetings to discuss patient care and treatment plans.
- Coordinated daily schedules for staff and patient appointments.
- Managed inventory of medical supplies and equipment.
- Assisted in training new team members on procedures and protocols.
- Supervised staff to ensure compliance with safety regulations.
- Communicated with healthcare professionals regarding patient progress.
- Provided support during patient assessments and evaluations.
- Maintained a positive work environment that promoted collaboration between team members.
- Documented patient progress in electronic health records accurately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to medical personnel.
- Maintained cleanliness and organization of patient care areas.
- Documented patient information in electronic health records systems.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Nursing Assistant
Corewell
Royal Oak
04.2023 - 06.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health record systems.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Completed daily room cleaning and organizing to provide patients with clean environment.
Front Desk Receptionist
Asthma Allergy And Immunology
Southfield
09.2017 - 01.2024
- Greeted visitors warmly and directed them to appropriate departments.
- Managed multi-line phone system, ensuring clear communication with callers.
- Scheduled appointments and maintained calendar for office staff efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution to recipients.
- Assisted in maintaining office supplies inventory, placing orders as needed.
- Provided administrative support to team members, enhancing overall office productivity.
- Maintained cleanliness and organization of the front desk area for a welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Northern High School
Detroit, MISkills
- Electronic health records
- Patient assessment
- Team coordination
- Inventory management
- Patient care techniques
- Time management
- Effective communication
- Leadership skills
- Active listening
- Problem solving
- Client service
- Client support
- Teamwork and collaboration
- Cash handling
- Leadership
Certification
- CPR
- BLS
Timeline
Team Leader/Patient Care Technician
Irvine head injury
12.2024 - Current
Nursing Assistant
Corewell
04.2023 - 06.2025
Front Desk Receptionist
Asthma Allergy And Immunology
09.2017 - 01.2024
Northern High School