Shanthala Jagalur

• Collaborate effectively with cross functional teams by driving successful outcomes through shared expertise and teamwork.
• As a Central team (Customer Enablement) Leader across all engineering team, Worked as a gatekeeper for all minor, weekly releases, patches, standalone patch release to the production.
• As a Central team Leader, Managed CI/CD pipeline on builds for release and deployment to SaaS.
• As a Central team Leader, worked with product Release team and cloud deployment team on deployment strategy on production
• As a Central team Leader, Provided guidance to the all domain teams on complex technical challenges.
• Experience in Right scale, GHA, Kubernetes, Multitenancy environments in SaaS framework.
• Coordinate between Engineer and Release teams to come up with plan for deployment on urgent fix rollout to production.
• Participated in software architectural discussions, influencing decisions, and collaborating with peers to maintain consistency across different domains within engineering organization.
• As a leader of Database team, Manage Database team backlog to align engineering development stories with product roadmap on EDB Postgres Minor and Major Upgrades etc.
• Manage Database team support tickets.
• Managed multiple teams of software engineers, DBAs and provided them with guidance, support and mentoring in using processes and tools.
• Utilized the Agile framework, and ran our sprint planning, grooming, demos, and retrospectives.
• Hired and led onshore and offshore joint development teams as well as managed customer enablement team which focuses on defects fixes.
• Mentored and coached engineers, engineering managers.
• Drive the regular meetings with cross-functional teams on release activities.
• Participated in swarms for critical customer issues coordinate through different teams to issue resolution.
• As a Customer Enablement team leader, Helped team on fixing the production monitoring defects and also worked on managing the SRE generated tools
• Involved in the initiative to move weekly deployment Express Upgrades as the primary release vehicle to take advantage of zero downtime. This is the replacement of the of the quarterly minor releases requiring maintenance window upgrade.

• Worked as a QA Lead for a team of software QA engineers in APD team where I work directly with Kronos Customers to define, implement a wide variety of core features/customs the customers require in Workforce Central Product Suite and later in the Dimensions Product.
• As a QA Lead, responsible to handle several customer funded time-sensitive projects by leading globally distributed 16-18 offshore engineers [QA and Development] as well as working with onsite cross functional teams across different time zones.
• Worked with Objectiva team in China.
• Impetus team in India.
  SoftServe team in Ukraine and Polland location.
• Epam team resided on Belarus.
• I also had local engineers working on some projects.
• Managed Offshore teams on Workforce central/ Dimension features that goes to the core code as well as the customs that are targeted to specific big customers like GM, Target, FedEx, Timken, Raising canes, TELUS, AT&T & Bell Helicopter are few to mention. I worked on different domains Timekeeping, Scheduling, Forecasting, Activities, Mobile etc.
• As a Tech Lead, I handled several different teams, multiple projects at a time and delivered the project on time following the AGILE framework. I am the first one to rollout the JIRA AGILE when we moved from
• As a Tech Lead, responsible for Off Shore team working on fixing the defects to bring down the burn down chart and also to reduce customer defects backlog.
• Act as a scrum master to the team, I held sprint planning, sprint retrospective meetings, Maintain JIRA agile broad and provide the burn down chart to management on project mile stones and deliveries.
• As a Lead to the team, experience in reviewing and writing tests in Application Life Cycle Management.
• As a Automation team member, review SOAPUI and Selenium tests written by the team members and also contribute in developing API/REST tests in Soap UI tool, JTF (In grown tool) as well as UI automation test using tools like Selenium WebDriver and TestNG. I follow Integration (CI) development practice to integrate tests into a shared repository [GitHub] and schedule test run jobs on SAF [Suite Automation Framework] or with Jenkins. Analyze new feature automation test results as well as existing regression tests in feature development phase.
• As a SME/domain expert, Has experience supporting the customer on new features during the Kronos Test Events in 2017, 2018.
• As a Tech Lead, Bridge between cross functional team and partners team in regression testing phase during any major releases.
• Performed Exploratory testing end of the sprint and final qualification, demoed feature to stakeholders and customers.

GotVmail, an entrepreneur’s phone system to make the small business sound more professional. It works like any other expensive phone systems but gives the flexibility of controlling it all online or by phone without installing or maintaining expensive telecommunications hardware.

• Designed, developed and executed the tests on ALL modules of the GotVmail product and services.
• Performed cross-browser Web testing, GUI testing, database testing on Signup module, CMS module and MyGotVmail modules. Developed test scripts for signup module.
• Performed Web services testing of HBA (High deal Billing Adapter) module. Used CDR utility, an in-house tool, to test the Call Detail Records generated by the billing system.
• Performed call control testing of the IVR (Interactive Voice Response) module. Carried out web services testing on the next generation IVR module. Updated and executed IVR load testing scripts using TSP Edge.
• JMeter for load testing of web services. Tested XML and database testing and JIRA for defect tracking and resolution.

I was employed as a consultant in Analog Devices Inc through Webject Systems, Bridgewater MA, specializes in providing Software QA services to their clients.

The Integrated Audio Group in Analog Devices Inc is a leading player in the PC Audio market. They service the OEM and ODM PC manufacturers with their SoundMAX PC audio solution. I worked as a Software Test Engineer to test their SoundMAX software stack, made up of audio device driver (WDM/WRT), input and output upper filter drivers, input and output Audio Processing Objects.

• I developed / updated test procedures through analysis of Software Requirement Documents, Software Design documents and CODEC Data Sheets
• Performed device level and system level audio driver automated tests using Microsoft WHQL HCT and DTM kits
• Assisted in evaluating for the deployment of the new WHQL tool “Driver Test Manager” to perform logo testing on Windows Vista OS and well versed with the Microsoft WHQL Logo submission and processes.
• Worked as a team member with software developers and application engineers to identify, isolate and resolve issues reported either internally or from customers
• Used the TrackWeb tracker, an internal bug tracking system, to report and validate issues
• Attained expertise in using various test tools and utilities for system configuration and hardware analysis.
• Built PC systems from components, installed and configured Microsoft Operating Systems and troubleshoot hardware and software problems

I was employed as a QA Tester through Webject System Inc to its client Genesis Networks in their Abilene Testing Center, TX. This center serviced many major tele-communication customers like AT&T, Cingular Sprint, TMobile and Nextel. I was part of the conversion group which was involved in the bill validation activity for migration of AT&T customers to Cingular. I acquired domain knowledge in wireless telecomm and their customer management, using Amdoc’s Integrated Customer Management Ensemble which provides end-to-end customer care and billing functionality for single and multi-service environments.

My responsibilities involved, but not limited to, the below activities:

• Development of comprehensive validation plans and procedures in Quality Center. Writing test scenarios in Calendar, an Amdocs technique for designing testing processes
• Fully understand the billing process, various parameters & terminologies, bill conversion flow, bill validation process & methodologies.
• Perform Bill Validation using the SQL queries in TOAD.
• Attended client provided training in UNIX and Oracle PL/SQL at Texas State Technical College. Also, attended on-site training by client on Quality Center and Amdocs modulesFirst client through Webject Systems Inc Bridgewater, I was working as a QA Tester for Genesis Networks in their Abilene Testing Center, TX. This center serviced many major tele-communication customers like AT&T, Cingular Sprint, TMobile and Nextel. I was part of the conversion group which was involved in the bill validation activity for migration of AT&T customers to Cingular. I acquired domain knowledge in wireless telecomm and their customer management, using Amdoc’s Integrated Customer Management Ensemble which provides end-to-end customer care and billing functionality for single and multi-service environments.

My responsibilities involved, but not limited to, the below activities:

• Development of comprehensive validation plans and procedures in Quality Center. Writing test scenarios in Calendar, an Amdocs technique for designing testing processes
• Fully understand the billing process, various parameters & terminologies, bill conversion flow, bill validation process & methodologies.
• Perform Bill Validation using the SQL queries in TOAD.
• Attended client provided training in UNIX and Oracle PL/SQL at Texas State Technical College. Also, attended on-site training by client on Quality Center and Amdocs modules