Shanthia Coburn
Conroe,TX
Summary
Detail-oriented professional skilled in customer service, effective communication, and problem-solving. Proven ability to manage lien documentation and streamline processes for improved efficiency.
Dedicated professional with strong attention to detail and problem-solving abilities. Proven track record in enhancing customer satisfaction and streamlining processes, ensuring compliance and accuracy in financial documentation.
Overview
10
10
years of professional experience
Work History
Lien Perfection Specialist
Credit Human Federal Credit Union
Federal Way, WA
08.2024 - 09.2026
- Reviewed lien documents for accuracy and compliance with regulatory standards.
- Coordinated with internal teams to resolve discrepancies in lien filings.
- Managed electronic filing systems to ensure efficient document retrieval.
- Conducted regular audits of lien records to maintain data integrity.
Senior Member Services Representative
Tapco Credit Union
Tacoma, WA
06.2022 - 08.2024
- Facilitated member inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Managed account maintenance tasks, ensuring accuracy in transactions and documentation.
- Collaborated with team to streamline service processes, improving response time for member requests.
- Provided training and mentorship to new representatives, fostering a knowledgeable support environment.
Administrative Assistant
Neighborhood Odd Job Specialist
St Louis, MO
03.2020 - 05.2022
- Managed scheduling and coordination of services for various projects, enhancing operational efficiency.
- Developed and maintained an organized filing system, ensuring easy access to client information.
- Provided administrative support by preparing correspondence and documentation for project proposals.
- Implemented process improvements that streamlined workflow and reduced turnaround time for service requests.
Remote Customer Service & Enrollment Specialist
Spectrum
St Louis, MO
06.2018 - 02.2020
- Streamlined enrollment processes to enhance efficiency and reduce processing time.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Collaborated with cross-functional teams to ensure accurate data entry and compliance with regulations.
- Analyzed enrollment trends to identify opportunities for process improvement and increased member satisfaction.
Member Support Specialist
Anthem Blue Cross and Blue Shield
St Louis, MO
06.2016 - 06.2016
- Assisted members with inquiries, ensuring prompt and accurate information delivery.
- Resolved complex issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance member service processes and workflows.
- Developed training materials for new staff to improve onboarding efficiency and effectiveness.
Education
No Degree - Business Management
St. Louis Community College
St Louis, MOAccounting - Finance & Accounting
American Institute of Banking
Creve Coeur, MOSkills
- Compliance awareness
- Sales proficiency
- Transaction processing
- Financial product sales
- Banking software
- Key holder experience
- Salesforce CRM
- Calm and professional under pressure
- Professional telephone demeanor
- Document and records management
- Customer relationship management (CRM)
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Excellent communication
- Customer service excellence
- Money handling
- Decision-making
- Relationship building
- Interpersonal skills
- Medical terminology
- Conflict resolution
Timeline
Lien Perfection Specialist
Credit Human Federal Credit Union
08.2024 - 09.2026
Senior Member Services Representative
Tapco Credit Union
06.2022 - 08.2024
Administrative Assistant
Neighborhood Odd Job Specialist
03.2020 - 05.2022
Remote Customer Service & Enrollment Specialist
Spectrum
06.2018 - 02.2020
Member Support Specialist
Anthem Blue Cross and Blue Shield
06.2016 - 06.2016
No Degree - Business Management
St. Louis Community College
Accounting - Finance & Accounting
American Institute of Banking