Shanti Sherpa
Richmond,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
14
14
years of professional experience
Work History
Caregiver
IHHS
01.2012 - Current
- Assisted clients with daily living activities to enhance independence and quality of life.
- Implemented personalized care plans, adapting strategies to meet individual client needs.
- Coordinated medical appointments and managed medication schedules for multiple clients.
- Trained new caregivers on best practices and safety protocols in client care.
- Developed strong relationships with families, providing emotional support and updates on client progress.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
United Airlines
04.2022 - 09.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed ticketing and rebooking requests using computerized reservation systems efficiently.
- Assisted in implementing new customer service protocols to enhance passenger satisfaction.
- Trained new team members on operational procedures and customer interaction best practices.
- Monitored service delivery standards to ensure compliance with company policies and regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
Tashi Delek Cuisine
11.2018 - 03.2022
- Developed and implemented operational strategies to enhance customer satisfaction and service efficiency.
- Trained and mentored staff, fostering a collaborative team environment and improving performance standards.
- Managed inventory systems, ensuring optimal stock levels and reducing waste through effective forecasting.
- Streamlined kitchen workflows, resulting in improved food preparation times and enhanced productivity.
- Analyzed customer feedback to identify trends, implementing changes that elevated dining experience quality.
- Coordinated with suppliers to negotiate contracts, optimizing cost management while maintaining quality standards.
- Accomplished multiple tasks within established timeframes.
Care Assistant
Care.com HomePay
02.2014 - 11.2017
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Trained new staff on best practices in client care and safety protocols.
- Monitored client well-being and reported changes to family members and healthcare providers.
- Implemented effective communication strategies to engage clients and promote comfort.
- Led team meetings to discuss client progress and adapt care approaches as necessary.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Mitigated patient-care risks with regular equipment safety checks.
Education
Associate of Science - Nursing
Mount Saint Mary's University
Los Angeles, CA01-2018
High School Diploma -
Rajdhani High School
Kathmandu12-2008
Skills
- Personal care assistance
- Medication management
- Care plan development
- Client relationship building
- Team collaboration
- Time management skills
- Customer service excellence
- Staff mentoring and training
- Inventory management systems
- Operational strategy development
- Time management
- Problem-solving
- Multitasking and organization
- Flexible schedule
- Medical record-keeping
- Documentation
- Heavy lifting
- Client transportation
- Incident reporting
- Active listening
- Reliability and punctuality
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Representative
United Airlines
04.2022 - 09.2025
Manager
Tashi Delek Cuisine
11.2018 - 03.2022
Care Assistant
Care.com HomePay
02.2014 - 11.2017
Caregiver
IHHS
01.2012 - Current
Associate of Science - Nursing
Mount Saint Mary's University
High School Diploma -
Rajdhani High School