Shantia Shand
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Denise Daley
Jacksonville, FL
01.2024 - 10.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Followed up with customers after purchase to ensure satisfaction.
Restaurant Hostess
Alison henery
Falmouth, Trelawny
06.2022 - 12.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Restaurant Hostess
N/A
Falmoth, Trelawny
02.2021 - 12.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Muschett High School
Falmoth, Trelawny 07-2020
Skills
- MS Office proficiency
- Appointment Scheduling
- Customer Support
- Point of sale systems
- Team Collaboration
- Hospitality and accommodation
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Problem Resolution
- Product Knowledge
- Customer Relationship Management (CRM)
Timeline
Customer Service Associate
Denise Daley
01.2024 - 10.2024
Restaurant Hostess
Alison henery
06.2022 - 12.2023
Restaurant Hostess
N/A
02.2021 - 12.2021
High School Diploma -
Muschett High School