SHANTIA SINCLAIR
Brookfield,CT
Summary
Healthcare administration professional with significant experience in clinical operations and patient advocacy. Proven ability to develop strategies that improve workflow efficiency and elevate quality standards. Focused on enhancing patient care and satisfaction through effective resource management and education.
Overview
15
15
years of professional experience
Work History
Clinical/Administration
TechLinks (Nuvance Health)
Ridgefield, CT
12.2022 - Current
- Utilized Cerner EHR to document vital signs, update medical histories, and manage medications.
- Conducted clinical assessments and screenings in emergency situations utilizing critical thinking skills.
- Provided direct patient care, including wound dressing and monitoring vital signs.
- Maintained precise clinical records in compliance with state regulations and healthcare standards.
- Coordinated communication between patients, families, and clinical staff to enhance care delivery.
- Managed prior authorizations for medications and conducted patient callbacks to ensure timely results.
- Oversaw medication inventory and promptly mailed lab results to patients.
- Advocated for patients and facilitated healthcare operations through various administrative tasks.
Internal Medicine office
ProHealth Physicians (RMA)
Bethel, CT
11.2019 - 11.2022
- Managed patient records and documented vital signs using Allscripts EHR to ensure accurate and comprehensive patient information.
- Performed phlebotomy, EKGs, and point-of-care tests for Flu, Strep, and COVID.
- Updated patients' medical histories, allergies, and medication lists to ensure accurate records.
- Coordinated patient appointments and follow-up visits to enhance scheduling efficiency and improve patient access to care.
- Educated patients on health management, medications, and post-operative care to promote adherence and support recovery.
- Assisted physicians during examinations by taking vital signs and preparing patients.
- Maintained cleanliness of exam rooms and medical equipment to comply with safety standards.
- Managed administrative responsibilities to ensure efficient workflow and organization. including filing claims, managing inventory, and responding to inquiries.
Clinical/Administrative Assistant
Scarsdale Medical Group (RMA)
Harrison, NY
07.2013 - 11.2019
- Managed patient scheduling and appointment reminders, improving clinic workflow.
- Assisted with insurance verification and pre-authorization processes for patients.
- Maintained electronic health records using industry-standard software.
- Coordinated communication between medical staff and patients, ensuring effective information exchange.
- Conducted triage, phlebotomy, EKGs, and spirometry tests to support patient assessments.
- Collaborated across specialties, including infectious disease and cardiology, to optimize patient care.
- Supported billing processes by preparing invoices and processing payments, facilitating timely transactions.
- Handled incoming calls to provide assistance and information to patients and clients. to provide information and assistance to callers., providing accurate information to inquiries.
Medical Assistant/Clinical/Administrator
DOCS (RMA)
Bronx, NY
07.2011 - 07.2013
- Assisted physicians with examinations, procedures, and administering injections.
- Monitored and documented vital signs, medical histories, and patient conditions to support accurate diagnoses and treatment plans.
- Managed patient records using electronic health record systems for accuracy.
- Scheduled appointments and coordinated follow-ups to optimize patient flow.
- Educated patients on treatment plans, medications, and post-operative care, enhancing understanding and compliance.
- Collected and processed laboratory specimens, ensuring proper labeling and storage.
- Maintained a clean clinical environment by sterilizing instruments and organizing supplies.
- Facilitated communication between patients, families, and healthcare team members to ensure coordinated and effective care.
Medical assistant/Secretary
Dr. Kenneth Blaze
Pembroke Pines, FL
09.2010 - 10.2010
- Assisted physicians during examinations, ensuring patient comfort and safety.
- Collected and documented medical histories and vital signs to prepare patients for examination.
- Coordinated appointment scheduling and optimized patient flow to improve clinic operations.
- Performed phlebotomy, EKGs, and routine laboratory tests under supervision.
- Ensured compliance with safety protocols while handling patient specimens and medical equipment to safeguard patient welfare.
- Organized patient records and ensured confidentiality in accordance with HIPAA regulations.
- Streamlined communication between patients and healthcare professionals through efficient phone management.
- Educated patients on medications, procedures, and post-operative care plans.
Education
MHA -
Southern New Hampshire University
Manchester, NH11.2025
BS Health Administration -
Southern New Hampshire University
Manchester, NH05.2024
Diploma - Medical Assistant
Kaplan College
Pembroke Pines, FL10.2010
LPN Diploma -
Eastern School of Practical Nursing
Kingston, Jamaica12.2008
Diploma -
Queen High School
Kingston, Jamaica05.2003
Some College (No Degree) -
Westchester Com College
Valhalla, NYSkills
- Patient advocacy
- Electronic health records
- Clinical documentation
- Risk assessment
- Data analysis
- Team collaboration
- Communication strategies
- Regulatory compliance
- Healthcare administration
- Clinical practice
References
References upon Request
Awards Achievements Certifications
- Dean's List and Perfect Attendance
- Honor Roll
- CPR/First Aid and HIPAA
- RMA Certification
- Summa Cum Laude
Timeline
Clinical/Administration
TechLinks (Nuvance Health)
12.2022 - Current
Internal Medicine office
ProHealth Physicians (RMA)
11.2019 - 11.2022
Clinical/Administrative Assistant
Scarsdale Medical Group (RMA)
07.2013 - 11.2019
Medical Assistant/Clinical/Administrator
DOCS (RMA)
07.2011 - 07.2013
Medical assistant/Secretary
Dr. Kenneth Blaze
09.2010 - 10.2010
MHA -
Southern New Hampshire University
BS Health Administration -
Southern New Hampshire University
Diploma - Medical Assistant
Kaplan College
LPN Diploma -
Eastern School of Practical Nursing
Diploma -
Queen High School
Some College (No Degree) -
Westchester Com College