Shantierra Robinson
Saint Francis
Summary
A hardworking employee with customer service, devoted to giving every customer a positive and memorable experience. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sales Clerk
Nordstrom Rack
Wauwatosa, WI
03.2019 - 11.2021
- Developed and maintained strong customer relationships and networks within designated sales
- Communicated product features, advantages, and benefits to customers
- Worked with management teams to develop annual sales plans, goals, and targets
- Handled client deposits and transactions and updated billing information in company databases
- Placed special orders, submitted online, orders, or contacted other stores to find desired items
- Watched for and recognized security risks and thefts.
Crew Leader
Cousins Subs
Saint Francis, WI
11.2021 - 07.2023
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
- Facilitated team meetings to drive the successful completion of projects
- Identified and reported violations or potential hazards to optimize safety
- Trained and supervised new staff to meet high performance standards
- Mentored crew members to drive development and reach company goals.
Coffee Barista
Starbucks
Milwaukee, WI
08.2023 - 02.2024
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Checked temperatures of coffee brewing equipment regularly.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Followed all safety regulations when handling hot beverages or machinery.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Created complex, hand-crafted beverages based upon customer preferences.
Youth and Family Specialist
Walkers Point Youth and Family Center
732 S 21 St
03.2024 - Current
- Developed and implemented individualized service plans for youth in crisis.
- Facilitated communication between family members and community resources to enhance support systems.
- Coordinated workshops and educational sessions on parenting and child development topics.
- Assessed family needs through comprehensive evaluations to identify appropriate interventions.
- Mentored interns and other staff on case management practices and effective engagement techniques.
- Streamlined referral processes, enhancing access to mental health and social services for families in need.
- Developed trusting relationships with families by building rapport, demonstrating empathy, and maintaining professional boundaries.
- Provided crisis intervention support during emergency situations, helping youth regain stability following critical incidents.
- Assisted youth in navigating complex social service systems by providing informed guidance and advocacy support.
- Facilitated the development of healthy coping mechanisms among youth experiencing mental health challenges or substance use disorders.
- Promoted child well-being by connecting families to essential community resources and support services.
- Monitored progress and documented youth health status changes to keep team updated.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Education
Associates In Human Service - Human Services
MATC
Milwaukee, WI12-2023
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Good listener
- Emotional Intelligence
- Communications Skills
- Mental health awareness
- Multicultural competence
- Professional boundaries
- Self-care strategies
- Substance abuse prevention
- Supportive services
- Child abuse and neglect dynamics
- Crisis intervention
- Problem-solving abilities
- Active listening
- Effective communication
- Decision-making
- Client documentation
- Continuous improvement
- Written communication
- Trauma informed care framework
Awards
Honor Roll Honor Society
Timeline
Youth and Family Specialist
Walkers Point Youth and Family Center
03.2024 - Current
Coffee Barista
Starbucks
08.2023 - 02.2024
Crew Leader
Cousins Subs
11.2021 - 07.2023
Sales Clerk
Nordstrom Rack
03.2019 - 11.2021
Associates In Human Service - Human Services
MATC