Shantina Justice
Cincinnati,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam's Club
Cincinnati, OH
06.2024 - Current
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Ensured all company policies were adhered to by members at all times.
- Assisted members with account inquiries via phone or email correspondence.
- Assisted with training new staff members on procedures related to member services.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Completed transactions for membership renewals and extensions.
- Processed cash and check deposits every day.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Ride Operator
Cedar Fair
Cincinnati, OH
03.2019 - 06.2024
- Adhered to all safety regulations while operating the rides at all times.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Responded quickly in emergency situations following established protocols.
General Laborer
Reliable Staffing Services LLC.
Cincinnati, OH
12.2021 - 02.2024
- Inspected tools and equipment for proper functioning prior to use.
- Unloaded building supplies from delivery trucks using forklifts or cranes.
- Ensured that all safety regulations were followed while working onsite.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Completed variety of physical labor tasks.
Crew Member
Green man twist
Cincinnati, OH
06.2018 - 04.2020
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Adhered to health department regulations regarding food handling procedures.
Sales Associate
Justice Tween Brands
Cincinnati, OH
11.2019 - 03.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Dohn Community
Cincinnati, OH04-2020
Some College (No Degree) - Business
Shawnee State University
Portsmouth, OHSkills
- First Aid and CPR certification
- Issue Resolution
- Customer Support
- Customer Service
- Problem-Solving
Timeline
Member Specialist
Sam's Club
06.2024 - Current
General Laborer
Reliable Staffing Services LLC.
12.2021 - 02.2024
Sales Associate
Justice Tween Brands
11.2019 - 03.2020
Ride Operator
Cedar Fair
03.2019 - 06.2024
Crew Member
Green man twist
06.2018 - 04.2020
High School Diploma -
Dohn Community
Some College (No Degree) - Business
Shawnee State University