SHANTISE GATHERS
Orangeburg,SC
Summary
Customer service and banking professional with extensive knowledge of online banking platforms and compliance regulations. Demonstrated the ability to resolve account-related issues efficiently while educating customers on products and services.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
South State Bank
03.2025 - Current
- Leveraged systems to assist customers with inquiries, enhancing satisfaction and resolution time.
- Troubleshot and resolved account-related issues through comprehensive research.
- Educated customers on various banking products and services offered.
- Processed loan payments and bank transfers as per customer requests.
- Maintained confidentiality of customer information in compliance with banking regulations.
- Detected potential fraud cases and escalated findings to supervisor for investigation.
- Consistently met quality standards and achieved performance goals.
- Collaborated with departments to streamline service delivery for improved customer experiences
Healthcare Advocate
Humana
08.2024 - 02.2025
- Provided timely, accurate, and personalized responses to customer inquiries, resulting in a decrease in call times.
- Maintained detailed records of customer interactions and transactions to support effective follow-up and resolution.
- Analyzed customer concerns and provided timely, accurate solutions while ensuring high standards of professionalism.
- Assisted customers with product inquiries by delivering accurate, detailed information on features and benefits to enhance understanding.
- Demonstrated the utmost professionalism in handling customer information while maintaining strict confidentiality.
- Worked remotely to support customer service operations
General Manager
Subway
03.2011 - 12.2023
- Developed and implemented sales and profitability strategies, enhancing revenue streams and market competitiveness.
- Managed budget implementation, conducted employee reviews, facilitated training, coordinated schedules, and negotiated contracts to ensure operational effectiveness .
- Coached and mentored personnel on management principles, industry practices, company procedures, and technology systems to foster a high-performing team.
- Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma - undefined
Cross High School
Skills
- Banking regulations and compliance
- Customer service and support
- Fraud detection and prevention
- Quality assurance processes
- Product knowledge and expertise
- Complaint resolution strategies
- Banking system management
Timeline
Customer Service Representative
South State Bank
03.2025 - Current
Healthcare Advocate
Humana
08.2024 - 02.2025
General Manager
Subway
03.2011 - 12.2023
High School Diploma - undefined
Cross High School