SHANTORIA GAMBLE GROVES
GREENVILLE,SC
Summary
Dynamic leader with a track record of aligning departmental operations with organizational goals. Proven success in developing training programs that enhance team capabilities and improve service delivery efficiency through strategic collaboration.
Overview
11
11
years of professional experience
Work History
House Keeping Department head
ACAC
Greenville, South Carolina
03.2025 - 08.2026
- Managed budget planning and resource allocation to optimize departmental efficiency.
- Developed training programs to enhance staff skills and knowledge, leading to improved service quality in the department.
- Aligned departmental operations with organizational goals and values through strategic leadership to foster a unified team culture.
- Coordinated cross-departmental projects to streamline processes and enhance service delivery efficiency.
Letter Shop Mechanic
Amsive
Greenville, SC
08.2023 - 03.2024
- Processed secure documents through machine, ensuring proper enveloping and sealing for timely shipment to post office
- Entered data into computer systems to maintain accurate records and support operational efficiency
- Conducted routine inspections on equipment and machinery to ensure optimal functionality.
- Performed maintenance and repairs on various mechanical systems to minimize downtime.
- Utilized diagnostic tools to troubleshoot mechanical issues across diverse equipment types.
Technician
BMW
Greenville, SC
11.2020 - 06.2023
- Inspect vehicles for safety compliance according to manufacturer standards
- Train employees on performing different repair and maintenance services correctly
- Plan work procedures using charts and technical manuals
- Maintain a clean work environment while adhering to safety regulations.
- Conducted comprehensive vehicle inspections to assess wear and damage to vehicles
Medical Insurance Representative
Concentrix
Greenville, SC
10.2018 - 09.2020
- Respond promptly and accurately to requests for information from internal and external customers and providers
- Conduct in home and group presentations to provide exceptional customer service throughout the entire life cycle of a policyholder's experience
- Ensure timely delivery of accurate documents related to policy renewals or cancellations
- Counsel prospects and policyholders on coverage, limits, and regulations
- Investigate discrepancies in invoices or payment records and coordinated resolution with customers or providers
Machine Operator
Jarden Plastic Solutions
Greer, SC
04.2017 - 08.2018
- Utilize equipment to fasten, package, and stack materials and products
- Promote efficient operation of production processes through careful control system monitoring
- Document daily production data and submitted accurate time logs to keep management up to date
- Read and understand blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent material waste
- Conduct regular safety audits to identify potential hazards or risks within the work environment
Team Member
Burger King
Greenville, SC
05.2015 - 04.2017
- Evaluate needs of stations and delegated tasks to optimize overall production
- Follow production orders and company standards to exceed quality scores on consistent basis
- Develop positive customer relationships through friendly greeting and excellent service
Education
GED -
Life Long Learning Sullivan Center
01-2019
Skills
- Decisive decision making skills
- Diagnostic and troubleshooting
- Proper vehicle inspection
- Time management
- Team player
- Safe chemical handling
- Service sales
- Close attention to detail
- Schematic reading
- Willingness to learn
- Coordination with service team
- Customer service
- Strategic leadership
- Budget planning
- Staff training
- Project coordination
- Operational efficiency
- Customer relationship management
- Safety compliance
- Data analysis
- Process optimization
Timeline
House Keeping Department head
ACAC
03.2025 - 08.2026
Letter Shop Mechanic
Amsive
08.2023 - 03.2024
Technician
BMW
11.2020 - 06.2023
Medical Insurance Representative
Concentrix
10.2018 - 09.2020
Machine Operator
Jarden Plastic Solutions
04.2017 - 08.2018
Team Member
Burger King
05.2015 - 04.2017
GED -
Life Long Learning Sullivan Center