Shantoria Smith
Cantonment,FL
Summary
Dedicated Dental Assistant with a solid foundation in assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with any dental team. Excellent communication skills, fostering positive experience for patients and coworkers. I’m committed to continuous learning and growth in the dental field
Overview
17
17
years of professional experience
Work History
Dental Assistant
Community Health of Northwest FL
01.2015 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination.
- Provided chair-side assistance during examinations, procedures, while improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory.
- Assisted in Pediatric care in office setting and on Dental Mobile unit providing care to Escambia County and Santa Rosa students.
Assistant Manager
Citi Trends
10.2010 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Representative
West Corporation
09.2008 - 05.2010
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Dental Assistant Certification - EFDA
Fortis Institute
Pensacola, FL08.2011
Highschool Diploma - undefined
American Worldwide Academy
Pensacola, FL03.2010
Skills
- Pediatric and Adult dental care
- Certified in CPR/AED
- Dexis
- Dentrix
- Digital X-ray proficiency
- Cross-training capabilities
- Restorative procedures
- Oral surgery assistance
Timeline
Dental Assistant
Community Health of Northwest FL
01.2015 - Current
Assistant Manager
Citi Trends
10.2010 - 08.2015
Customer Service Representative
West Corporation
09.2008 - 05.2010
Highschool Diploma - undefined
American Worldwide Academy
Dental Assistant Certification - EFDA
Fortis Institute
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